Description:
Our company
For over 100 years, the Dulux Paints & Coatings portfolio has been creating better homes while playing a critical role in protecting and improving the spaces and infrastructure we see every day. Consistently voted one of ANZ’s most trusted brands, our portfolio of iconic, premium brands includes Dulux, Cabot's, Berger, Acratex, British Paints and Porter's Paints. Our Paints & Coatings Brands are proudly part of the DuluxGroup, home to some of Australia’s most iconic brands and 8000 employees globally.
Your Role
As the Sales Support Team Leader, you will lead a team of phone based sales representatives who will be speaking to current Dulux accounts. As well as coaching and developing your team, you will lead by example speaking to key Dulux Trade account holders across the country.
This role and business function is key to enabling our Trade growth strategy. You will be supported with great leadership and structure that will set your team up for success.
DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self.
Key Responsibilities
- Lead a high performing contact centre sales and service team which fully meets its objectives
- Ensure Outbound call completion for daily/weekly assigned requirements
- Manage and update customer key information within CRM database
- Ensure exceptional quality and customer service standards are active and maintained through call management observation and interdepartmental feedback
Benefits
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships
Skills & Experience
- Team leadership of a phone based sales team
- Strong listening skills with curious intent and empathetic approach
- Excellent communication skills with ability and confidence to ask open questions and seek deeper customer insights
- A target driven attitude ready to embrace KPIs
Imagine a better place
Dulux Paints & Coatings is proudly part of the DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!
You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.
At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.
If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.
How to apply:
We are looking to speak with you asap, please apply online!