Description:
Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you!
About Diamond Energy, An Energy Bay Brand
Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry. Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia’s largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.
The Diamond Energy (brand) prides itself as a leading renewable energy, electricity retailer that is rated 5 stars in the Green Electricity Guide by Greenpeace and earned a CHOICE recommendation in 2023! We are dedicated to providing sustainable and clean energy solutions to homes, businesses, corporate and renewable energy generator customers across Australia. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.
The Accounts Receivable Officer within Diamond Energy is responsible for managing the accounts receivable processes of the company encompassing collection of payments, management of outstanding debts and reporting on cash flow as it pertains to receivables. This role will work closely with both internal departments and external customers to help maintain healthy cash flow and contribute to the financial success of the company for C&I, Mass Market, Off market and Embedded Network customers.
Our Culture
We have a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to hone our existing culture and continue to build a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery.
Our Vision : Generating Change
Our Mission : Your partner in delivering decentralised net zero energy solutions
Our Values : Zero Harm | Enduring Solutions | Customer Driven | Trusted Partner
As the Accounts Receivable Officer, you will be responsible for :
- Monitor outstanding corporate (C&I) customer accounts and follow up on overdue payments by sending reminders and contact customers directly when required.
- Achieve collection targets by reducing aged debt and ensuring overdue payments are followed up within specified timeframes.
- Monitor and validate daily payment processes between the billing system and the bank.
- Accurately track cash receipts, ensuring payments are applied to the correct accounts and correct dates. Manage and report on cash flow as it pertains to receivables.
- Process any C&I remittance notifications to assist with payments allocations.
- Daily payment reconciliations, including identification / investigation of unallocated payments.
- Preparing the routine GL and ATB reports.
- Ensure customer issues are actioned and resolved (including billing inquiries or disputes) in a timely manner to ensure customer satisfaction while maintaining company policies.
- Reconcile customer payments received during the month in bank account to payments report in billing system.
- Provide regular, accurate updates on the status of collections, outstanding accounts, and aging reports to management. Track and report on key performance indicators (KPIs) related to collections.
- Maintain relationship with Debt Collection service providers, including monthly reports and account updates.
- Preparing recommended record file for write off to Board and write back (based on payments received from debt collectors) for all types of customers.
You will be successful in the role if you have :
5+ years experience in a similar accounts receivable and collections officer role. A degree or diploma in Accounting, Finance, or a related field is preferred but not essential. Proven experience in accounts receivable, collections, or credit control, preferably in the energy or utility sector. Strong understanding of accounts receivable functions, including invoicing, debt collection, and customer account management. Experience with energy billing processes is highly desirable. Knowledge of relevant tax regulations (e.g., GST / VAT) and energy industry billing practices. Excellent communication, negotiation, and problem-solving skills. Strong organizational skills and attention to detail. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Experience in MS Office, billing systems, MYOB, Microsoft Dynamics and NetSuite.You’ll Love Working Here Because
We believe in responsibility and reward you for taking initiative. We’re a successful, fast-growing company with an entrepreneurial vibe. We love to promote internally and offer development opportunities. You have an affinity with Generating Change, possessing a genuine interest in renewable energy and sustainability. New office location, with stunning panoramic views, close to Burnley train station. We have a great work culture, come and join our team!Energy Bay prides itself on being an equal employment opportunity employer.
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