Description:
Note: Please do not apply if you are not living locally - within 40 minutes drive of Raymond Terrace. This is a hybrid WFH and in office role that will require travel to location.
How To Apply
Click the "Apply Now" button on this page and send your CV and Cover Letter (please note - applications without a Cover Letter will not be considered) along with answering the required questions.
If you would like to stand out or fast track your application, create a video of yourself answering the "selection criteria" below and send it through to hr@myplansupport.com.au.
The video needs to be under 5 minutes in length. Don't just read a script, we're trying to get to know you - try to relax and be yourself.
I know that's a lot of work and perhaps a bit scary, but if you really think this job is a good fit for you, you'll make the effort.
About Us
We are a growing team of optimistic and innovative people who love coffee, have a passion for the NDIS and serving people with excellence. We have an excellent reputation (please look us up) and are seeking a team member who is bright, friendly and professional who can help to maintain our ethos and build our business.
In order to build camaraderie and a great team atmosphere, there is a weekly local staff meeting as part of your workload. Office hours vary during initial training and consolidation of the role.
Our ethos in employment is to empower people toward their own life goals. We know work is not the focus of life, but it can be fun and rewarding. This is an enviable position. If you're lucky enough to succeed in your application, you will find room to grow your skills, your experience, and to work in a great team with a positive and affirming manager.
What The Role Entails
The role of Reception and Intake Officer is to work with our Customer Connections Team to receive phone calls and emails from prospective clients in the National Disability Insurance Scheme, to discuss our services with them and complete onboarding. To complete their registrations and renewals, receive and redirect enquiries from existing clients and service providers and liaise with external stakeholders. To process service bookings in the NDIS portal and keep up to date with the ever changing landscape of the NDIS.
Full-time Workload
This position is 5 days per week (hybrid work from home arrangement).
What can we offer you?
- A culture focused on core values of collaboration, openness and respect
- Above award wages
- The ability to negotiate a work from home arrangement
- Ongoing training and professional development
What are we looking for - Selection Criteria
- A mature candidate with over 5 years of customer service and office administration experience
- The ability to contribute positively to the morale of a distributed team.
- The ability to work independently - prioritisation and organisation, balancing empathy and efficiency, attention to detail.
- A solution focused approach to problem solving.
- A wonderful phone manner is of utmost importance, as are excellent written-word skills and good numeracy.
- A commitment to ethical professionalism. Honesty, punctuality, courtesy.
- You need to have access, within your home, to a quiet and productive work space.
- Excellent computer skills, data entry, typing and managing multiple applications.
- An understanding of the NDIS and the needs of those living with a disability is preferred. A medical reception background will also be highly regarded.
- Current Working With Children Check and Police Check. (If you don't have these in hand, you can obtain them before commencement).
Please direct any questions to hr@myplansupport.com.au.