Education Manager

Description:

Xero

To make life better for people in small business, their advisors, and communities around the world by rewiring the world of small business by making it seamless, simpler, and smarter

Xero is a cloud-based accounting software platform for small businesses with over 2.7 million subscribers globally. Through Xero, small business owners and their advisors have access to real-time financial data any time, anywhere and on any device. Xero offers an ecosystem of over 1,000 third-party apps and 300 plus connections to banks and other financial partners.

In 2020 and 2021, Xero was included in the Bloomberg Gender-Equality Index and in 2020, Xero was recognised by IDC MarketScape as a leader in its worldwide SaaS and cloud-enabled small business finance and accounting applications vendor assessment.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact Working as part of the Education & Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim;

- We are the most valued source of advice for small businesses and their advisors - We are the world leaders in live & digital Customer content creation and delivery - We are a strategic force for delivering Xero's FY25-26 performance at scale and beyond

As the Education Manager for ANZ, you will be responsible for executing the education strategy for Australia and New Zealand aligning it with the global education and content delivery framework and the AU and NZ business objectives to help achieve key business goals. Your role will oversee the direction and delivery of education for Partners and Small Businesses, ensuring strong support for regional commercial strategies.

• Assist in the development and management of the regional education strategy in line with the AU & NZ commercial and the global education & content delivery strategy
• Create and drive clear road maps and KPI’s to achieve education goals
• Maintain high engagement levels with the AU & NZ

Go To Market teams, provide input and feedback on an ongoing basis

• Monitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possible
• Be responsible for the implementation of all education requirements
• Working with Head of Global Content Delivery and Head of Global Curriculum ensure that the curriculum is continually refreshed and enhanced
• Support the team in the creation and delivery of live webinars, events and face to face sessions for the business
• Balance the need for quality and quantity ensuring education content and resourcing is available in a timely manner
• Determine the most appropriate education format for all requests and ensure the correct teams are involved
• Drive content production through the appropriate stages to ensure quality output in a timely manner
• Work with the global curriculum team to ensure effective use of global resources in the timely delivery of initiatives in AU & NZ
• Onboard new team members, external writers and industry experts where appropriate
• Work closely with regional Sales and Marketing to deliver content for local initiatives
• Develop and maintain strong relationships with key stakeholders in the AU & NZ teams and global content teams
• Proactively communicate with regional Sales, Marketing and Partner Consulting managers around new education deliverables activities or events
• Design and report on key metrics / monthly reporting to the Head of Global Content Delivery and GM of Education & Content Delivery to ensure objectives are being met
• Actively engage with Education Managers in other regions to ensure continual improvements and application of best practice

• Proven experience in managing teams that may be geographically dispersed
• Proven understanding of taking customer needs and turning them into new and innovative experiences
• Experience in developing and delivering education content
• Proven ability to manage projects
• Build and maintain stakeholder relationshipsDemonstrable commercial acumen
• Small Business, accounting, education or SAAS experience would be desirable
• Ability to work autonomously
• Customer-centric approach
• Strategic thinker
• Positive, friendly, can-do attitude
• Ability to prioritise work in a fast-paced environment
• Energetic communicator
• Loads of innovation and self motivation

• Problem Identification

  Identify the problems and needs of key stakeholders to guide data analysis

• Execution and Project Management

  Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

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  Stakeholder Engagement

  Partner with stakeholders to understand specifications, business requirements, and communicate insights

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  Prioritization

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• Decision Making

  Considers the costs and benefits of potential actions and determines the most appropriate one

• Problem solving

  Identifies problems and develops logical solutions that address the problems