Description:
- Providing therapeutic counselling/support for people in distress
- Office location in Northcote, provide community based and outreach support for people in the City of Darebin
- $85,000-$91,000 p.a. plus super & salary packaging. Full time and part time (0.9) roles available. Contracts until 30/06/2027. Start date April 30 2025.
About You
Are you passionate about supporting people in distress and helping them reconnect with the support networks they need? Do you thrive in fast-paced environments where you can think creatively and make a real difference? If you’re adaptable, compassionate, and committed to empowering others, this role could be for you.
What We’re Looking For:
- Experience in counselling, mental health, or referral pathways, with strong knowledge of community and mental health services.
- The ability to quickly build trust and rapport with individuals, using an innovative and person-centred approach to achieve positive outcomes.
- A flexible and empathetic mindset, with the patience, confidence, and emotional resilience to support people in distress.
- Strong active listening and communication skills, ensuring individuals feel heard, validated, and supported.
- The ability to work both independently and collaboratively, contributing positively within a team environment.
- Relevant qualifications in Psychology, Mental Health, Social Work, or a related field.
We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes, including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices.
About the program
A recommendation of the Royal Commission into Victoria’s Mental Health System, the trial supports people experiencing psychological distress to develop skills to manage their distress and connect them to local services for continued support in the community.
ermha365 will work closely with key stakeholders, including people with lived and living experience of distress and people from diverse backgrounds, to design a program for adults who could benefit from non-clinical support as an alternative to presenting for emergency hospital-based care, to reduce demand on the health system.
About the role
The Distress Brief Support Program is an innovative new initiative designed to provide short-term, non-clinical support to individuals experiencing distress or feeling overwhelmed by life circumstances, such as grief, financial hardship, or personal crises. The program acts as a circuit breaker, offering practical guidance and connections to community or mental health services to help individuals regain stability and resilience. Support is provided over a brief period (approximately 2-3 weeks), focusing on immediate needs and empowering individuals with coping strategies and resources.
As a Support Facilitator, you will play a crucial role in delivering this service, ensuring individuals receive timely and effective support in a compassionate and trauma-informed way.
Key Responsibilities:
- Provide therapeutic support to individuals in distress, escalating to crisis services when necessary
- Develop individualised support plans, maintain case notes, and manage administrative tasks
- Process and respond to referrals in a timely manner and coordinate external referrals to appropriate services
- Collaborate with community partners and stakeholders to strengthen support networks
- Work in a culturally safe and trauma-informed manner, ensuring all individuals feel heard, respected, and supported
We are currently looking for individuals for both full time and part time (.9) roles. Flexible working arrangements between the hours of 8am-6pm (TBD). This is a contract position, with funding for this pilot program until 30 June 2027. Successful applicants will be required to start this role on April 30 2025.
It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children's Check, work rights and possess a current & valid driver’s licence.
What we can offer you
ermha365 is non-profit organisation that is part of The Disability Trust Group with a growth agenda across Australia. As an employee you will be offered:
- Support as needed utilising our 24/7 Employee Assistance Program
- Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
- Flexibility in working hours to suit work life balance
- Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
- A supportive team environment that is engaging and inspiring
- Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing
About ermha365
This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.
ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/
Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.