Description:
RAATISCC are looking for a committed, skilled and passionate individual to join the friendly RAATSICC team as a Client Services Officer – Level 4 - Cairns Based – Escaping Violence Program (EVP).
Our Organisation:
RAATSICC is committed to the development and maintenance of a workplace culture that delivers culturally relevant and professional programs to clients with integrity.
- Our Vision is for RAATSICC to be that positive inspiration to make a difference in Aboriginal and Torres Strait Islander peoples lives
- Our Purpose is to empower Aboriginal and Torres Strait Islander families and their children to thrive and prosper.
- Our Values are Accountability, Empowerment, Collaboration and Inspire
Position Purpose:
The primary responsibility of the EVP Client Services Officer is responsible for providing case management practices to Aboriginal and Torres Strait Islander people who have experienced Intimate Partner Violence (IPV) to have access to financial support and goods/services for their immediate needs to live safely.
The Opportunity:
• This position is Full-time and is Cairns based.
• The Escaping Violence Payment Program is a complementary service to assist eligible individuals to set up a safe home free of violence, providing case management support for up to 12 weeks.
• Provide Case Management services direct to individuals, including risk assessments, safety planning and coordinated service responses in a timely and sensitive manner.
• Ensure that EVP service users files are maintained, up to date in client database/s with relevant documentation in adherence to policies, procedures and associated frameworks.
• Have the ability to work in a performance driven environment to meet individual weekly, monthly and quarterly performance targets.
About You:
• Ability to maintain privacy and confidentiality practices and organisational policy procedures.
• An ability to work in a culturally respectful and competent manner, with Aboriginal young people, their families and communities, to ensure that cultural connections are fostered and maintained.
• Understand the effects and trauma and how they relate to victim/s of Family and Domestic Violence and associated vulnerable family members.
• Have effective time management skills (punctuality, meeting deadlines, prioritising tasks).
• Be a productive, passionate and positive contributor to an already established team that are dedicated in making a difference to vulnerable people's lives.
• Have a proficient level of computer skills and also of relevant up-to-date technology and software programs.
If you are committed to working to support Aboriginal and Torres Strait Islander children, families and communities – look no further!
Come be part of a productive and positive team making a difference, creating meaningful opportunities and changing lives!
We offer leave loading, salary packaging and an Employee Assistance Program (EAP), as well as ongoing professional development opportunities.
Applicants must hold or be willing to obtain a valid Working With Children Check (Blue Card) before commencement and a current Drivers Licence.
A position description can be viewed on our website www.raatsicc.org.au under the "work with us tab".
We strongly encourage Aboriginal and Torres Strait Islander people to apply.
To Apply: Click the apply button on SEEK and provide a Resume and Cover Letter