Description:
Sevice Delivery Manager RFQ ID: LH-01877 ASD 2025
Due to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Top Secret Positive Vetting (TSPV) clearance is essential.
These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a security clearance seeking to upgrade).
ABOUT THIS ROLE
ASD requires a Service Delivery Manager role within the Compartment Security (CS) team within Information Security Branch to provide effective delivery and sustainment of various Compartment Security initiatives and projects. A Service Delivery Manager is required to undertake a continuing critical review of Compartment Security's (CS) systems and processes. They will identify and coordinate improvements to service delivery outcomes through process improvement, automation and integration.
Estimated start date: Tuesday, 01 April 2025
Initial contract term: Until 30 June 2026
Extension term: Not applicable
Experience level: Lead - EL2 equivalent
Location of work: Canberra
Working arrangements: Onsite. Onsite 5 days a week. Candidates must be willing to undergo ASD's Organisational Suitability Assessment (OSA) prior to engagement.
Maximum hours: 40 hours per week
Security clearance: Positive Vetting
ABOUT THE COMPANY
Australian Signals Directorate (ASD) is the federal agency responsible for foreign signals intelligence, cyber warfare and information security. ASD's purpose is to defend Australia from global threats and help advance our national interests.
Situated in Canberra, ASD employs over 2000 TSPV cleared workers. ASD's workforce is growing rapidly. Areas of growth include PMO, cyber security, systems administration and engineering, software development and network engineering.
A top-security, complex and highly technical environment, ASD plays a vital role in the defence of Australia. Long contracts (12 months+) available.
JOB DUTIES AND RESPONSIBILITIES
- Undertake critical reviews of Compartment Security's (CS) systems and processes, to identify and coordinate improvements to service delivery outcomes through process improvement, automation and integration.
- Contribute to the identification and implementation of process and governance improvement initiatives
- Collaborate with business and WoG stakeholders to develop, implement and document strategic improvements for the provision of Compartment Security functions and services;
- Define, develop, and maintain a set of artefacts for the implementation of Compartment Security program initiatives and process improvements that are aligned to service management policies and standards
- Establish and maintain effective relationships with internal and external stakeholders, negotiating and clarifying responsibilities, and addressing issues raised
- Work with senior management, business representatives and WoG stakeholders to smoothly transition new services into operation ensuring business objectives are met;
JOB SKILLS AND QUALIFICATIONS
- At least 5 years' relevant experience in implementing and transitioning change initiatives and programs that support the organisations strategic objectives.
- Proven record of delivering quality outcomes that uplift the capacity and capability of teams while maintaining existing service delivery.
- Demonstrated leadership experience and skills and proven ability that enables and supports continuous improvement.
- Experience working with stakeholders of various backgrounds and seniority levels,
- Excellent organisational and communication skills
SKILLS & EXPERIENCE NEEDED
- The candidate has demonstrated experience and ability in implementing and transitioning change initiatives and programs to provide effective process improvements to a wide variety of stakeholders
- At least 5 years' relevant Service Delivery management experience in delivering outcomes that support the organisations strategic objectives.
- 3+ years Security Operations experience
BENEFITS
Why work for ASD?
- Work on interesting and prestigious projects vital to the ongoing defence of Australia.
- Flexible work environment; work the hours that suit you between 7am and 7pm.
- Low attrition rate: the great variety of projects and opportunities across different business areas ensure few workers leave ASD.
- Long contracts available.
- Fantastic growth opportunities available at any stage of your career.
Why Kinexus?
- Kinexus has been supplying TSPV contractors to government panels since 2004 and have a strong relationship with them. We are one of just 9 suppliers Australia-wide.
- Our experience in managing contractors in defence/national security industries means we understand the requirements from the Commonwealth, insurances and clearances.
- DISP accredited; we can hold clearances and manage renewals.
- Dedicated account manager who is your dedicated POC and offer continuous contractor care.
- Rate negotiation guidance in line with the SFIA framework.
- Dedicated payroll assistant who facilitates your taxes and super.
- We proactively chase timesheet approvers to ensure you get paid on-time and error free.
- Regular visits to Canberra for coffee, lunches and quarterly drinks events.
- We can facilitate novated car leases, LAFHA or salary sacrifice.
- We'll keep you up to date with the most appropriate, interesting opportunities in your field.
- Community matters. Kinexus supports women in Defence through our female mentoring program and rewards referrers through our Referral Rewards scheme.
- Support for your health and wellness through counselling support (EAP) available for all contractors and their families.
Kinexus is the leading recruitment partner to the defence industry in Australia. We support our community in making intelligent connections and create opportunities to help grow careers.
All applications should include your resume as a word document. For more information, visit our website, www.kinexus.com.au or contact Joshua Said 02 9492 7516 . #LI-JS