Description:
Work Type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part TimeDrive your career forward at the Department of Transport!
The Department of Transport is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieve equality and support, section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Aboriginal and Torres Strait Islander people are encouraged to apply.
The Opportunity
We are looking for enthusiastic and customer-focused individuals to join our dynamic Customer Service Team today!
We are expanding our pool of talented Client Support Agents across our Driver and Vehicle Services (DVS) team. Based at our offices in Innaloo, you will work in state-of-the-art facilities and enjoy being busy while learning new skills!
As part of the DVS team, you will be committed to delivering excellent customer service by processing applications and transactions for internal and external clients. Utilising a range of computer-based resources and programs, you will build rapport with customers and work quickly and efficiently to ensure success in this role.
Key Responsibilities:
- Deliver exemplary customer service by assisting internal and external clients promptly and accurately, resolving inquiries through multiple workflows.
- Meet performance targets while maintaining high-quality service delivery.
- Work collaboratively within a team and engage with stakeholders to support service delivery.
- Manage workload effectively, prioritising tasks to meet deadlines.
- Apply policies, procedures, and legislation to provide clear, consistent information while maintaining accurate customer records.
There are multiple full-time fixed term contracts with the possibility of extension or permanency.
Note:
- 75 hours per fortnight
- Monday – Friday
- Working between 7am – 6pm opening hours
- Client Support Officer
- Customer Service Officer (On Demand Transport)
- Processing and Customer Services Officer (Infringement Services)
- Contact Centre Consultant (Infringement Services)
Key Capabilities:
- Shapes and Manages Strategy:Develop and implement effective customer service strategies.
- Achieves Results:Resolve customer inquiries efficiently and effectively.
- Builds Productive Relationships:Foster strong relationships with customers and team members.
- Exemplifies Personal Integrity and Self-Awareness:Uphold high standards of integrity and self-awareness.
- Communicates and Influences Effectively:Influence positive outcomes with excellent communication skills.
We invite you to Be Part of Something REAL. At the Department of Transport, we value real connection, growth, wellbeing, and purpose. We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered. Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity. We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you,
- A competitive salary, and 11.5% employer contributed superannuation and salary sacrifice options.
- Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
- Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
- Salary packaging options to lease a new car.
- Discounted gym memberships and health facilities.
- A fabulous employee assistance program with a range of services and support channels
- Bright, modern facility close to transport links with a friendly team environment.
- Work for an innovative Government agency with limitless long-term career prospects.
- Not just a job, but an opportunity to develop your career across other areas of transport.
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application must include: * A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
- A one (1) page written application addressing the below Selection Criteria as stated on the Job Description Form.
- (SC1) Experience providing quality customer service in a dynamic, client-focused environment with the ability to multi-task, prioritise work and manage time effectively.
- (SC2) A passion for customer service with the ability to work effectively in a team environment and contribute positively to the achievement of team goals and Key Performance Indicator’s.
- The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.
The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.
Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.
Our commitment to a diverse and inclusive workplace
The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at
Government of Western Australia
28 Feb 2025;
from:
uworkin.com