Service Coordinator

Description:

THE COMPANY
Our client is a National Security & Electrical Services company who deliver professional trade solutions which guarantee peace of mind, and foster long-lasting relationships built on trust.
Due to unprecedented growth across Australia they are currently seeking a Customer Service Coordinator to join their team in Victoria.
THE ROLE
Reporting to the Customer Service Manager the Customer Service Co-ordinator provides day to day co-ordination of service jobs and scheduled maintenance for clients.
You will plan, assign, co-ordinate, sets priorities and coordinate service schedules. Responsibilities include;

• Coordination of service jobs from start to finish, including all facets of job creation to invoicing
• Responsible to team members for providing support and creating an environment of teamwork, mutual respect and trust.
• Assist with the ongoing coordination of service agreements and jobs ensuring that customers are made aware of cost and timeframes
• Undertake invoicing as per company requirements ensuring that accounts for work in progress and/or completed projects are finalised and forwarded within designated timeframes
• Manage client relationships and ensure they are kept informed of progress; maximise the potential for ongoing relationships, referrals and repeat business
• Ensure customer complaints are given a high priority and action is taken immediately with a focus on minimising recurrence

ABOUT YOU

• At least 2 years’ experience undertaking administration duties in a services environment
• Ability to develop work schedules and allocate duties
• Ability to establish and maintain effective working relationships with co workers and customers
• Proven organisation and prioritising skills with a strong attention to detail
• General administration experience including the ability to use Microsoft Office Suite

Training & support provided to the right individual who has a customer first approach and wants to work in a dynamic fast paced and supportive environment.
If you fit the above criteria and you're interested to explore this opportunity further click APPLY NOW, this position will not last long! Alternatively you can email me at julie.faddoul@astrumrecruitment.com