Procurement Helpdesk Consultant

Description:

Job No: 675474

Brisbane - Inner Suburbs & CBD

Max Term Full Time

Strategy, Corporate & Professional Services

Pay Band 4

Brisbane

• Fantastic entry-level role with wide exposure across procurement
• Lots of scope to learn from a well-established, experienced and close-knit team
• Flexible working model, hybrid working – 50% WFH

Overview of the role

Kick-start your procurement career with this 12 month fixed term contract working for one of the largest Insurers in Australia!

If you have a background in operations, call centre or analytics, combined with strong communication skills then this is a unique opportunity to move into procurement and learn from a well-established team of procurement professionals.

You will be the first point of contact in the end-to-end management of queries to do with the procurement system, process or policy by phone, email and other channels (approx. 320+ emails queries in addition to telephone queries.).

Working in a small close-knit team you will be fully supported for any points of escalation. You will have exposure across a wide range of procurement areas enabling you to broaden your skills and take your procurement career to the next level.

What you’ll do:

As the first point of contact for the procurement mailbox you will be responsible for:

• End-to-end management of queries to do with internal procurement system, process or policy by phone, email and other channels (MS Teams, yammer etc)
• Work closely with offshore Genpact Procurement Operations team and Payment Services team to provide complete solutions to queries
• Escalation point to investigate and manage urgent contract execution, Purchase Order processing, payment enquiries or processing challenges
• Facilitate efficient and effective engagement with offshore procurement partners
• Support and assist Category and Sourcing Managers with purchasing resolution, customer feedback, contract and supplier management

What you’ll bring:

• Previous experience working in an operations, call-centre or analytics
• Knowledge of procurement would be beneficial but is not essential
• Highly developed customer focused approach with advanced analytical skills
• Adaptable and supportive of a fast changing, continuous improvement culture
• Strong oral and written communication skills to achieve work outcomes and maintain effective work and stakeholder relations
• Ability to deal with a range of issues that may involve uncertainty and require a multi-disciplinary solution
• Excellent PC skills, particularly with the full Microsoft Office suite of programs.
• Ability to cope with pressure while collaborative and consultative; deadline and accuracy driven
• Strong team player, flexible mind-set

What we can offer you:

• Discounts and offers on a range of retail favourite stores as well as insurance products.
• A range of flexible working and leave options
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp:

We’re proud to be a part of the Suncorp family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If this opportunity sounds like the challenge you have been looking for, please apply online today.

Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact melissa.turkington@suncorp.com.au for a confidential conversation.

Advertised: 25 Feb 2025 AUS Eastern Daylight Time
Applications close: 06 Mar 2025 AUS Eastern Daylight Time

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