Description:
The key duties of the position include:
We are seeking a dedicated and dynamic individual to join our Employee Technology Experience team.
As an IT Technical Team Lead (ServiceNow), you’ll oversee and manage our ServiceNow (People Connect) HR Case Management solution ensuring its fit for purpose. This may include contributing to the analysis, design, and implementation of solutions to resolve issues that may arise.
You’ll assess the suitability of IT systems or applications to enhance their intended functionality in collaboration with business areas, end users and vendors.
You will contribute to cost analysis, design considerations, development and testing, staff improvement and implementation timelines. Additionally, you’ll participate in planning, coordinating, and delivering tactical initiatives and project work that contribute to key outcomes for the agency.
We embrace the strength of diversity – through our people and the experiences they bring with them. We provide reasonable adjustments to support candidates with disability to participate in our recruitment processes and encourage people with disability and Aboriginal and Torres Strait Islander peoples to apply.
Getting to know the Australian Taxation OfficeWe are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing. Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life. We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.