Description:
Service Advisor Our CompanyEstablished in 2001 and still privately owned, Frontline Human Resources (FHR) has a strong legacy of creating opportunities through recruitment, labour hire, and group training for apprentices. Proudly Australian-owned and operated, FHR has branches across Victoria, New South Wales, South Australia, and Queensland. We work with a diverse network of employers, from local businesses to major household names.
Our ClientAre you looking to join a values-driven, privately owned Australian company with over 90 years of experience ? Do you want to earn above-award hourly rates with overtime options , while maintaining a healthy work-life balance ? Keen to grow your career with a company that offers exciting future opportunities ?
Our client is seeking an enthusiastic and customer-focused Service Advisor to join their team. This role is ideal for a self-motivated, well-presented individual who enjoys working in a highly skilled, professional, and friendly team environment.
About the RoleWorking full-time, Monday to Friday (8:30 am - 5:00 pm) , you will be the first point of contact for customers , ensuring a high level of customer service by accurately assessing repair and maintenance needs. With your professional and friendly personality , you will deliver prompt and effective solutions while maintaining a strong focus on customer satisfaction.
Key Responsibilities- Greet and assist customers in person and over the phone, determining their needs and vehicle details.
- Accurately document customer requirements via repair orders and define the scope of work required.
- Present service options to customers and offer additional services, benefits, or parts where possible.
- Schedule service appointments in line with customer needs and workshop availability.
- Liaise with service technicians , keeping customers updated on their vehicle status.
- Provide quotes , clarify payment methods, and communicate any additional repairs if needed.
- Prepare and issue invoices accurately and in a timely manner.
- Process warranty and contract maintenance claims efficiently.
- Ensure prompt and effective handling of customer service matters.
- Adhere to company WHS policies and procedures at all times.
- Work Saturdays on a rostered basis .
✅ Year 12 qualification or equivalent
✅ Trade qualification or demonstrated industry experience (preferred)
✅ Strong administrative and organisational skills
✅ Excellent interpersonal and communication skills with strong attention to detail
✅ Ability to thrive in a fast-paced environment , working both independently and within a team
✅ Valid driver's licence
✅ Full working rights in Australia
- Competitive hourly rate -Based on Current Award levels
- All PPE and uniform provided
- Exceptional employee benefits, including health and life insurance discounts
- Ongoing training and career development opportunities
- Stable employment with an industry-leading company
At FHR , we celebrate people who are proud to be different. We value Safety, Integrity, Diversity, Courage, and Passion , and we stand by these values in everything we do.
We are an equal opportunity employer , committed to fostering a workplace that embraces diversity and inclusion .
Interested?
For further information, please contact Darren at darrenm@frontlinehr.com.au .
⚠️ Please note: Only shortlisted candidates will be contacted. Applicants must have full working rights in Australia .