Business Technology Advisor

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Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

Telstra Business - Telstra Business Technology Centres provides IT and business support to Telstra's business customers.

What is the focus of the role?

As a Business Technology Advisor (BTA) at TBTC you will report into the Sales Lead and Centre Lead and provide support to the broader account management team. Utilizing your passion for technology and excellent customer service skills, you create the ultimate experience and turn our customers into loyal Telstra fans who support our TBTC.

You provide advanced solutions and best practice guidance, make decisions based on your commercial acumen and understanding of the market, coordinate with other departments to actively listen to customer’s concerns and support sales and marketing teams to turn our business goals into a reality.

You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

This is a Full-Time on-site role based in Shepparton and Bendigo.

About the role

Our TBTC Business Technology Advisors (BTA), plays an important role in providing project and technical support to our account management team, as well as developing and maintain relationships within the TBTC channel and strategic technology partners.

The primary activity for a BTA is to be consistently engaged with the portfolio through regular collaboration with the AM team to assist with identifying new opportunities and developing suitable solutions and your daily plan would be built around these types of engagements. This activity would include scheduled interactions with AM’s, customer presentations (VC and face to face), consistent engagement with TBTC strategic partners and internal stakeholders, as well as dedicated time to assist with building solution commercials and proposals.

In a typical day you will have scheduled sessions with AMs to discuss customer opportunities and potential solutions, as well as partners and internal TBTC stakeholders to provide advice and consultation on new business opportunities and upcoming changes to technology and release strategies.

FY25 is the year of growth and as a team we have a laser sharp focus on our four pillars:

• Brilliant people and partnerships
• Customer obsession
• Execution excellence
• Responsible growth and returns

What you need to thrive in this role

• Previous experience working in a Telstra store or TBTC
• Proven sales experience working in fast paced SAAS and Technology industry
• High levels of contracts negotiation and pricing skills
• Highly analytical with advanced reporting skills
• Key interest in ICT and the future technology landscape
• Multitasker who can adapt to a variety of scenarios and situations
• Exceptional internal and external stakeholder management skills
• High levels of written and verbal communication skills
• Exceptional attention to detail and time management skills
• Embrace, adopt and utilise Telstra tools and technology to enable better business processes
• Demonstrated commitment to relationship building and working in partnership with key stakeholders
• Excellent communicator with strong interpersonal, engagement and presentation skills
• Understand the impact of your role and will think out of the box to deliver results
• Show initiative, enthusiasm and pride in work and display resilience in a change environment

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you

Please attach your CV when applying.

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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.