Call Centre Consultant - Pool

Description:

Are you passionate about helping the community and working a job where no two days are the same?

South Australia Police Call Centre is looking to expand its workforce and is currently seeking motivated individuals to join our team. SAPOL Call Centre Consultants provide streamlined access to police services via the 131444 Police Assistance Line, Triple Zero emergency line and 1800 333 000 Crime Stoppers.

About the Role

Working as part of the Communications Group, the Call Centre Consultant receives telephone requests for police attendance and other assistance. With a strong focus on providing effective customer service resolution, calls are processed to ensure patrols are tasked in an appropriate and timely manner. The Call Centre Consultant also provides a key service to internal and external customers by providing information and taking reports including Crime Occurrences and Missing Persons Reports (both relative to set criteria). The range of services provided by the Call Centre is being continually reviewed and expanded.

Benefits

• Paid training
• Generous salary rate upon completion of training
• Flexible rostering - choose from various shifts to fit your lifestyle.
• Diverse working environment
• Positive work environment
• Opportunity for term contracts

About our selection process:

When it comes to choosing the right candidates, we follow a comprehensive selection process which consists of:

• Application screening
• Literacy & typing assessment.
• Online psychometric assessment
• Panel interview
• Probity checks & referee checks
• Medical examination (sight & hearing)
• Review decision & approval.

Shortlisted applicants will need to be available to attend Police Headquarters for literacy and typing assessment, an interview, and medical examination.

Successful applicants must be available to participate in a full time six week training course commencing Monday 28th April 2025 until Friday 6th June 2025 and must also be available to attend an additional:

• 10 x 8hr shifts between Tuesday 10th June 2025 and Monday 23nd June 2025.

The SAPOL Call Centre is operational 24 hours 7 days a week, including weekends and public holidays. In addition to base salary, shift penalties will be paid in accordance with the award where appropriate. Please note casual positions attract a 25% loading in lieu of annual and sick leave.

Applicants must be over 18 years. Appointment to this position will be subject to a satisfactory probity.

Please visit our website for more information.

Salary: ASO3 $67,589 - $72,033 per annum

Successful applicants will receive an ASO2 salary of $30.01 per hour ($58,709 - $63,154 per annum) for the duration of the training course.

Enquiries: Please send any enquiries and preferred method of contact to the following email.

SAPOLCallCentre@police.sa.gov.au

Application Instructions:

All applications must be submitted online via IWorkforSA and should include the name, title, and contact details for 3 current referees.

Applicants external to SAPOL must complete an Employment Declaration Form (RF2099 – see below) and include this with their application.

Please apply via the link below with your CV, cover letter and response to the selection criteria

Please read the Job Application Guidelines.

South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.