Description:
Are you looking for a rewarding opportunity to be the face of a dynamic, friendly team in Far North Queensland? The QBCC is seeking a passionate Customer Service Officer to join our Cairns office! In this role, you'll be the first point of contact, helping clients navigate the exciting world of dispute resolutions, license applications, and unlicensed work notifications. Your friendly and helpful approach will make a real difference as you provide essential administrative support to our regional staff and engage with local stakeholders. If you love working in a team-oriented environment and are ready to help make a positive impact, we’d love to hear from you!
Job details
Position status Fixed Term Temporary Position type Flexible full-time Occupational group Customer Service/Call centre Classification AO3 Workplace Location Cairns region Job ad reference QLD/625211 Closing date 21-Mar-2025 Yearly salary $74745 - $82937 Fortnightly salary $2865 - $3179 Job duration Temporary 05 January 2026 Contact person Daniel Smith Contact details daniel.smith@qbcc.qld.gov.auAccess the National Relay Service
Key Outcomes and Accountabilities
The aim of this role is to:
- Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products.
- Interpret and assist with matters relating to the delivery of QBCC's services. These services include:
o Builder and contractor licensing and renewal applications;
o Home Warranty Scheme
o Contractor compliance
o Building dispute management
o General Enquires - Maintain knowledge of QBCC's information and services; and participate in ongoing review, quality assurance, and regular training.
- Promote and participate in marketing, educational events, community awareness sessions, and other QBCC associated activities.
- Undertake a range of offline administrative duties, but not limited to, including: Front Counter, face-to-face customer service, administrative support as required within Regional Services.
- Provide exceptional customer service to all staff of the Commission and external customers, and displaying resilience when engaging with challenging customers.
Candidate Attributes
- Apply, advise on, and interpret legislation and policy standards to deliver continued high quality customer service.
- Process, utilise, collate and analyse information utilising contact centre technology, and multiple applications and system databases.
- Achieve team goals through being flexible, adopting continuous improvement attitude and change engagement along with participation in various regional service centre initiatives and functions as a member of a team.
- Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.
How to apply
Before you submit your application please read the attached applicant information document noting in particular that QBCC cannot employ anyone who is on a visa.
Please submit:
- Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
- A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.
Unsolicited resumes from recruitment agencies will not be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .