Description:
DescriptionThe Role
• Multiple roles available across 2 specialised teams providing admin support services
• Seeking proven experience processing monies or records management in a mailroom
• On-site role in Perth CBD
These roles are available across 2 specialised administration teams:
• Payments - processing monies going out of the fund, and
• Servicing team – handling records for membership and claims via mail, email or fax
Your key responsibility will be to ensure the accurate and efficient processing of administrative tasks within agreed service standards. When required, there will also be some direct liaison with customers.
Key Accountabilities and Main Responsibilities
• Processing all operational administration
• Reviewing work to avoid re-doing tasks
• Investigation and ownership of complex queries
• Adherence to agreed service and quality standards
• Ensuring compliance and adhering to all legislative requirements required for the role
• Communicating effectively with internal and external stakeholders to resolve enquiries
• Actively contributing towards continuous process improvement
• Positive participation in the team, including discussing and sharing ideas
• Displaying a proactive approach to independent learning
• Comply with all company policies, our core values and procedures
Experience & Personal Attributes
• Intermediate knowledge of MS Office and other software packages
• Previous experience in processing high volumes of data
• Excellent accuracy and attention to detail
• Proven ability to solve complex problems and deliver innovative solutions
• Demonstrated customer focus with the ability to collaborate with others to achieve desired outcomes
• Proven ability to prioritise and time manage multiple tasks to meet tight deadlines
• Effective communication skills, both written and verbal
• Proven track record of reliability and punctuality in a structured environment
• Strong ability to maintain composure, demonstrate empathy and resilience when handling difficult or sensitive cases or customers
• Demonstrated positive attitude to learning new skills
Some of our Employment Benefits
• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and company purpose
• Talent Referral Program
• Salary Sacrificing via superannuation
• Employee Assistance Program
• Learning & Development - development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing
Culture @ MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.