Description:
Join Our Dynamic Team as a Practice Manager at BJC Health, located in Chatswood.
Are you an experienced Practice Manager with a passion for delivering outstanding customer service and a natural flair for leading and inspiring teams? If so, we have a great opportunity for you at BJC Health. Alternatively, if you’re currently an Assistant Practice Manager or Reception Manager and are ready to take that next step in your career, we encourage you to apply. At BJC Health, we continually strive to become better leaders. We know managing staff is a challenge, but at the same time, can be highly rewarding. Here, you’ll have the opportunity to learn, discuss, problem-solve and receive invaluable support from experienced leaders.
About Us : BJC Health is a leading specialist clinic, renowned for its excellence in rheumatology care. Our team of highly skilled practitioners and compassionate staff work together to make a positive impact on our patients’ lives. We pride ourselves on delivering personalized care that goes beyond expectations.
Role and Responsibilities: As the Practice Manager, you will play a pivotal role in the smooth functioning of our clinic. Your responsibilities will include:
- Managing and mentoring our reception team to deliver exceptional customer service and ensure a welcoming environment for our patients
- You will be responsible for building strong connections between our clinics, collaborating regularly with other clinic managers and making occasional visits to our Bondi and Chatswood locations to ensure seamless teamwork.
- Overseeing face-to-face, phone, and online client interactions, ensuring all inquiries and appointments are handled efficiently and professionally
- Managing client billings and transactions to maintain accurate financial records
- Providing administrative support to our practitioners, ensuring smooth coordination of patient schedules, records, and other relevant tasks
- Leading daily office operations and ensuring a well-organised and efficient workflow
- Continuously improving processes and systems to enhance patient care and operational effectiveness
Requirements : To excel in this role, you should possess the following qualities and qualifications:
- Proven experience in delivering exceptional customer service, and preferably within a medical reception setting
- Previous experience in a similar leadership position, demonstrating your ability to lead and inspire a team
- Strong interpersonal and communication skills, with the ability to empathize and connect with patients and staff alike
- Attention to detail and excellent organisational abilities to manage multiple tasks and priorities effectively
- Proficiency in Microsoft Office products and experience with Electronic Health Records (EHR) software
- Familiarity with Genie Solutions PMS is highly desirable
- Certificate IV in practice/business/medical administration or equivalent qualification
- Australian citizenship or permanent residency is a requirement
What We Offer : We value our employees and believe in creating a supportive and fulfilling work environment. When you join our team, you can expect:
- Competitive salary package: When it comes to remuneration, we recognise that the salary should align with the candidate’s experience and the specific demands of the role. We are committed to offering a competitive salary that reflects the skills and experience that the successful candidate brings to the position
- Continuing education allowance: We encourage your professional growth and offer a study subsidy for the right candidate
- Professional development: We provide opportunities for ongoing learning and development to enhance your skills and advance your career
- Paid attendance at the annual AAPM conference alongside your fellow clinic managers, providing an opportunity to upskill and enhance your knowledge
If you are ready to embrace this exciting opportunity and make a significant impact as a Practice Manager at BJC Health in Chatswood, we would love to hear from you! Please submit your current CV and a compelling cover letter addressing the selection criteria. Join us on this rewarding journey and be a part of our growing team.
Apply now to embark on a fulfilling career in healthcare management!