Description:
BIESSE GROUP.
Established since 1969, we have grown to become a multinational industrial group manufacturing technology for processing wood, glass, stone, plastic and metal. Biesse operates in over 160 Countries with 13 manufacturing sites and a direct presence in the main world markets. Biesse customers include industry leading companies and some of the most prestigious names in Italian and international design. Today Biesse has 4,300 employees throughout the world.
Our Head office located south west Sydney in Wetherill Park, with interstate offices located in Melbourne, Queensland, South Australia and Perth.
We are most proud and known for our innovation driving force, our consistent quality and our people.
Organisational Placement
Reporting to the Service Team Leader, your role is to install and service our machines from the Glass or Stone stream to clients located all across New South Wales and occasionally interstate. You will be responsible for providing our valued customers with onsite support for trouble-shooting and scheduled maintenance.
Key Responsibilities
Install, service and troubleshoot machines for new and existing customers onsite
Provide service and customer support during field customer visits
Travel to customers in your local city and occasional domestic travel
Manage all onsite installation, repair, maintenance and test tasks
Trouble shoot, diagnose errors or technical problems and determine solutions on all machines
Produce timely and detailed service reports and document processes
Operate equipment and machinery in a safe manner
Comprehend customer requirements and make appropriate recommendations
Build positive relationships with customers and provide customer satisfaction
Complete electronic work orders according to work scheduled
Attend product, service training locally and internationally
Provide training to customers and other service technicians
Work with spare parts, team leaders, hotliners, customer service representatives to action customer queries
We are looking for someone who is hands-on with a can-do attitude. Apply now if you have industry experience, similar machine repair/service experience for a guaranteed interview.
To succeed in this position you will have:
Experience with installing, serving or troubleshooting – Glass and Stone; Machine Technology is essential
Experience with electrical fault finding / mechanically savvy and familiar with technical installation work of high-end equipment in the following industries desired; wood, stone or glass, medical grade systems, vehicle, cranes, trade machinery, aviation/arm (not essential)
Experience in installation or servicing of mechanical/technical machines
Qualifications in electrical, electronics, mechanical or engineering desired and/or Electrical trade qualified cert 3, OR aligned cert 3 disconnect/re-connect license.
Excellent communication skills
Advanced computer system skills, including Microsoft suite
Problem solving and decision-making ability
Self-motivated and ability to work unsupervised
Experience in technical service interventions mainly on industry machineries
Mechanical, electronic/electrical principles knowledge
In return, we can offer you an attractive remuneration package, strong INTERNATIONAL parent company, reputable brand, international and interstate travel opportunities and career progression opportunities.
Package includes: Base + Car Allowance + Fuel Card + Travel + Overtime