Description:
As the operations coordinator, you will be at the heart of the business, managing essential day-to-day operations, booking requests and supporting the coordination of events. Your role will involve balancing incoming customer service, staff coordination, ensuring everything runs seamlessly. You'll work closely with the small team to ensure that all processes are smooth, efficient, and customer-focused.
- Handle all aspects of booking requests, including processing inquiries, confirming schedules, and coordinating with customers to ensure a smooth experience.
- Provide exceptional service across all channels (phone, email, and social media), ensuring a positive customer experience from first contact to booking confirmation.
- Oversee the scheduling of staff, assist with basic rostering,, ensuring the right people are in place for every event.
- Assist in content creation, social media management, and promotional activities.
- Maintain smooth day-to-day operations, managing any issues that arise and keeping the business running efficiently and effectively.
Requirements:
- Strong organisational skills with a keen eye for detail and the ability to juggle multiple priorities effectively.
- Previous experience in guest experience, coordination, admin or operations role preferred but not essential
- Excellent communication skills, both written and verbal, with the ability to engage and manage relationships with customers, team members, and external partners.
- A customer-first attitude with a friendly, professional, and approachable demeanor.
- A proactive and solution-oriented mindset, always looking for ways to improve processes and resolve issues quickly.
- Strong technology skills and ability to learn new systems
- Prior experience in customer service, hotel's, staff coordination, or event management is an advantage
- Excellent spelling & grammar
Conditions:
- Salary between $65,000 - $76,500 + superannuation
- 8.00am - 4.00pm Monday to Friday
- South Brisbane parking on site
- Hands on training from current employee in the role
- A supportive, diverse and inclusive workplace culture
- The opportunity to work in an engaging and interesting industry
- Perm position
- Strong tenure across the team
If you're looking to make your mark in a
n exciting industry and believe you have the skills and passion to excel as an Operations Coordinator, we encourage you to apply.
11 Mar 2025;
from:
michaelpage.com.au