Description:
Doehler people are real people, we own our mistakes and share our successes. Whether we’re learning new things, seizing the initiative, or winning together our customers are at the heart of everything we do. If you’re the sort of individual who takes accountability and strives to always do the right thing for each other, our customers, and our business, then you will fit into our team.
About Us
Doehler is a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the food and beverage industry. We provide our customers with a wide product range including natural flavours, natural colours, fruit purees and pieces as well as healthy and functional ingredients for foods and beverages.
About the role
The Order Processing Officer is responsible for managing the ordering and enquiries of our Australian customer portfolio including timely, accurate entry and processing of all orders and enquiries received. You will collaborate daily with the Sales team to ensure the right products are provided to the right customers with the correct pricing as well as with the Outbound Logistics team. Some other responsibilities include monitoring delivery dates, incoming stock, keeping customers updated on the status of their orders, arrange supplier-to-customer orders, and reporting.
To be successful in this role you will required to perform the following functions :
- Keying purchase orders into our SAP CRM system
- Respond promptly to customer inquiries through the SAP Ticket System
- Maintain orders through reporting
- Liaise with our sales and technical teams to ensure our customers receive timely and accurate information
- Handling of complaints and raising credits, debits, or product returns accordingly
- Obtain and evaluate all relevant information to handle product and service inquiries
- Maintain customers’ accounts and customer databases
- Maintain team’s knowledge base on OneNote and Sharepoint
- Organise and prioritise your workflow to meet customer timeframes
- Daily communication via phone and email with customers and service providers
- Communicate and coordinate with internal departments
- Carry out general office duties as required
About you
- Customer service experience, preferably in the FMCG/Logistics industries but not essential
- Customer focused, energetic and ability to roll up your sleeves
- Inquisitive and eagerness to learn
- Reliable, motivated, and committed team player with positive can-do attitude
- Demonstrates initiative and ability to meet strict deadlines
- Accuracy and a great eye for detail
- Professional communication skills, written and verbal
- Ability to effectively build rapport with customers
- Sound organisational and time management skills including the ability to collaborate effectively in a team environment
- Flexible and proactive with a focus on continuous improvement
- A proficiency in MS office
- SAP experience will be highly regarded
We can offer you :
- Great flexibility with working from home arrangements
- Fun and warm creative team who’s responsible for the creation of many food items in your fridge and pantry
- Friday team company lunches