Guest Relations Manager

Description:

Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in 2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

Job Description

As Guest Relations Manager, you will anticipate guests needs, address any concerns, and create a personalised experience in line with Mondrian Gold Coast's luxury standards. You will act as a key point of contact for VIP guests, handling special requests, and coordinating with various departments to ensure seamless service. This role requires a deep understanding of hospitality, attention to detail, and a passion for exceeding guest expectation.

Main Duties/Responsibilities

• Ensure that all guests receive a warm welcome and exceptional service from the moment they arrive until they depart. This includes personally greeting VIPs and Loyalty Members, repeat guests, and handling special requests.
• Anticipate guests' needs and preferences, and tailoring services to create a personalised and memorable experience. This may involve arranging special amenities, booking activities, or managing dining reservations.
• Collaborate with other hotel departments, such as front office, housekeeping, food and beverage, and concierge, to ensure that guest requests and expectations are met consistently and provide daily updates on VIP and Loyalty Members movements.
• Maintain detailed records of guest interactions, preferences, complaints, and resolutions. Reporting to senior management with insights and recommendations for service improvements.
• Modify the roster to ensure optimal coverage that meets guest needs.
  
  

Qualifications

• Proven experience in a luxury or lifestyle hotel environment with a focus on Guest Services.
• Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
• Ability to multitask and work under pressure in a fast-paced environment.
• Experience in using Opera PMS
• Ability to work a variety of shifts including evenings, weekends and public holidays.
• Must have valid Australian Working Rights.
  
  

Additional Information

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

• First name *
  
  

This field is required.

• Last name *
  
  

This field is required.

• Email *
  
  

Your email address is required.

• Phone *
  
  

This field is required.

• Are you eligible to work in the country you are applying for? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Please confirm your current Country working rights: *
  
  

This field is required.

• Do you have the relevant certification/ licence required for this role? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Please confirm your certification or licence: *
  
  

This field is required.

• Have you worked within Accor previously? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Which Accor property have you worked at most recently? *
  
  

This field is required.

• Are you aware of any disabilities and/or medical conditions caused by gradual process or pre-existing injuries, which may affect your ability to do the job or work the required hours? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• As you are applying for a position of trust, do you have a criminal conviction that may preclude you from fulfilling the requirements of the role? *
  
  

Select an option... Yes No

Select an option...

This field is required.

• Please confirm your base salary expectation/range in local currency *
  
  

This field is required.

• Resume *. We accept .pdf, .doc, and .docx formats.
  
  

The file must be of type doc, pdf, docx and not exceed 2MB.

• these questions are a must
  
  

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *

This field is required.

Thank you for applying!

Good luck!