Description:
Peoplebank are exclusively partnering with a small software company based in Adelaide to recruit a Software Configuration, Test and Support specialist.This is an on-gong permanent role, and they are happy to also consider full time, or part-time (0.8 FTE to 1 FTE). You must also be willing and able to work from their offices in the Adelaide CBD (i.e. this is NOT a remote role).
A proactive and detail-oriented individual, with exceptional communications skills, you will be responsible for configuring and optimising our client’s software systems, performing testing to ensure system functionality, and providing support to end-users. While programming skills are not required, you will need an aptitude for understanding complex IT systems, excellent problem-solving abilities, and a commitment to delivering exceptional support.
Testing
Key Responsibilities
Execute test plans to validate configurations and system functionality.Familiarity with functional, regression, integration, performance, and user acceptance testing.Identify, log, and report any issues or inconsistencies.Ensure configurations meet high standards of quality and reliability before deployment.Collaborate with the team to resolve bugs and ensure the system meets quality standards.
Configuration
Assist in the configuration of their Software platform to meet specific client requirements.Document configuration processes and maintain up-to-date system records.
Support
Provide ad-hoc 1st line support to Users and Clients via an online ticketing system, troubleshooting and resolving issues.Assist with onboarding and training new users, providing guidance on system usage.Use initiative to troubleshoot and resolve client issues independently or escalate as necessary.Deliver clear and professional communication, ensuring a positive client experience.
Key Skills And Qualifications
You must have 3-5+ years experience in a similar role (this is NOT an entry level role)
Technical Proficiency
Ability to quickly learn and understand complex software systems.Familiarity with business applications or platforms (specific software experience is a plus but not required).Strong analytical skills to identify and resolve system issues.Keen observational skills and attention to detail to identify inconsistencies or errors.Analytical thinking to identify root causes and implement effective solutions.
Other
Strong communication skills, with the ability to explain concepts clearly.Excellent interpersonal abilities and a client-first mindset and a strong commitment to excellence.Initiative-driven, with a proactive approach to problem-solving and process improvement.Highly detail-oriented and methodical in managing tasks.
Please APPLY NOW for our immediate consideration, or you can call Jerry Belialba on 08 8112 7406 for a confidential chat about the role and how your skills might be a great fit!
14 Mar 2025;
from:
uworkin.com