Field Service Representative - Battlespace Communications System

Description:

The Opportunity
We are recruiting for the position of Field Service Representative to be based in Brisbane, to support the Battlespace Communications System (BCS). The BCS is a cutting-edge networking solution that integrates custom and off the shelf technology, providing superior communications capabilities for ADF personnel. Its modular design allows for rapid deployment and customization for various missions.
Responsibilities
* Identifies, diagnoses and resolves operational issues with the BCS, working collaboratively with ADF system users.
* Monitors product operational performance and maintenance activities collecting technical data to make recommendations for system improvement through customer feedback.
* Provide technical expertise and guidance to ADF BCS users through the provision of informal and ad hoc training.
* Provide liaison at all levels between ADF BCS users and the system developer BDA.
* Key point of contact for BDA across all ranks for the provision of support services.
* Understanding Unit Operation Orders to assist the BCS Support Organisation to plan an appropriate support rate of effort.
* Assist Units in reporting on BCS Network Services Availability and other contract Key Performance Indicators.
Experience/Qualifications
* Qualifications in Information Technology / Telecommunications or equivalent, relevant experience.
* 5-10 years experience within a Defence or technical environment
* Strong problem solving and interpersonal skills
Eligibility
Applicants must be Australian Citizens to meet defence security requirements.
About Us
Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. From the seabed to outer space, we have helped shape aerospace and defence innovations in Australia over the past 95 years.
In addition to a competitive salary, our employees benefit from flexible working options, global opportunities, salary packaging, performance incentives, study assistance, wellbeing programs and discounts on health insurance, travel and accommodation.
We're also committed to fostering an environment that's welcoming, respectful and inclusive for every employee, with great opportunities for professional growth.
As an equal opportunity employer, female candidates, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. We are also open to candidates from other industries including mining, communications, ICT and oil and gas.
If you don't meet 100% of the criteria for this role although you have the right foundational experience and qualifications, don't hesitate to apply.
We encourage movement within the organisation; our aim is to nurture our existing employees and help them reach their full potential.
If would like more information please view the role description or speak to your Human Resources Consultant.
Benefits
* Cutting edge projects
* Flexible working options
* Competitive remuneration and incentive plan available
* Salary packaging options
* Study assistance
If you are ready to join an innovative industry leader, click Apply Now