Description:
About the role
Join the team at Heath Motor Group as our full-time Service Manager in Kununurra, Western Australia. As the Service Manager, you will be responsible for overseeing the efficient and effective operation of our automotive service and repair department, ensuring exceptional customer service and maximum productivity.
What you'll be doing
- Manage and supervise the service and repair team, including scheduling, workflow, and performance management
- Oversee the maintenance and repair of customer vehicles, ensuring work is completed to the highest standards
- Provide expert technical advice and support to customers, identifying and recommending appropriate solutions
- Monitor and control the department's budget, inventory, and parts ordering
- Ensure compliance with all relevant automotive industry regulations and company policies
- Foster a positive team culture and provide coaching and mentoring to develop staff skills
- Report on key metrics and identify opportunities for process improvements
What we're looking for
- Experience as a Service Manager or equivalent role in the automotive industry
- Knowledge of automotive systems, diagnostics, and repair procedures
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent customer service orientation and problem-solving skills
- Proficient in using automotive repair and management software an advantage
- Relevant trade qualifications or certifications in automotive mechanics
- A passion for the automotive industry and a commitment to delivering exceptional service
What we offer
At Heath Motor Group, we are committed to providing a supportive and rewarding work environment. We offer a competitive salary, opportunities for career development, and a range of benefits, including:
- Comprehensive training and professional development programs
- Opportunities for advancement and leadership roles
About us
Heath Motor Group is a leading automotive dealership and service provider in Western Australia. We have been committed to delivering exceptional customer service and quality products. Our team of dedicated professionals is passionate about the industry and takes pride in supporting our local community.
Apply now to join our team as the Service Manager and be a part of the future of Heath Motor Group.