Description:
id="job_description_1_0">Network Office Manager
Salary: $75,000 - $80,000 per year plus superannuation (Depending on experience)
- Premium Service Management!
- Diverse Responsibilities and Growth Opportunities!
- Drive Client-Centric Excellence!
At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.
As the Network Office Manager, you will play a key role in ensuring the smooth operation of our Melbourne portfolio. You’ll manage a team, build strong relationships with clients, and proactively lead projects to enhance client satisfaction and operational efficiency. The position offers a unique opportunity to contribute to a dynamic environment while overseeing multiple office locations, ensuring the highest standards of service delivery and client satisfaction.
The role:
- Lead, mentor, and coach a team of operations professionals, ensuring high performance and a collaborative environment
- Manage audits, floor plans, and projects related to office spaces, while proactively identifying opportunities for improvement
- Support client-facing teams by managing weekly calls, tracking project progress, and responding to ad-hoc requests within Service Level Agreement (SLA) timeframes
- Act as the point of escalation for key issues, addressing and resolving challenges efficiently
- Oversee office events, power-downs, and other significant projects, ensuring deadlines and client expectations are met
- Ensure consistent delivery of high-quality service and contribute to meeting client KPIs and service level expectations
The person:
- A professional and approachable manner, be confident in dealing with senior executives and have excellent interpersonal skills.
- A diploma in hospitality or business management essential.
- Have multi-site experience in managing reception, concierge, and office coordination in high profile financial, professional and media companies
- Must have exceptional account management experience dealing with C – Suit corporate clients
- Must be flexible to work on weekends, evenings, and public holidays to support business needs
The Benefits:
- Easy access to 100+ retail discounts
- Opportunity to learn new skills and move to different internal roles
- Access to a wide variety of training & development
- Work life balance.
- Clear career paths and support to achieve your goals
For any further queries, please send an email to career@compass-group.com.au
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