Description:
About Us
With over 35 sites Australia wide, Silk Logistics Holdings (ASX: SLH) (“Silk”) prides itself on its customer centric focus that is nimble, agile, and personalised to our client needs. Silk is undergoing a period of transformation and growth, on our journey to become the market leader in innovative supply chain solutions through our people, technology and connected networks.
Position Overview
As a Customer Service Representative Supervisor, you will oversee the daily operations of the customer service department, ensuring that our team provides outstanding support to our customers. You will act as a mentor and leader, fostering a positive and productive environment while driving results.
Key Responsibilities
- Supervise, train, and develop the customer service team to perform at their best.
- Track and analyse team performance, ensuring key performance indicators (KPIs) and goals are met.
- Address escalated customer concerns, providing effective solutions while upholding company values.
- Identify areas for process enhancements and implement strategies to improve efficiency and customer satisfaction.
- Work closely with other departments (e.g., sales, operations) to ensure a seamless customer experience.
- Prepare regular reports on team performance and customer service metrics for management.
- Other tasks as required, consistent with skills, qualifications, and experience, deemed necessary to meet the needs of the business.
Qualifications
- 2+ years in a customer service role, with at least 1 year in a supervisory or team lead position.
- Experience in Transport sector. (required)
- Strong leadership skills.
- Problem-solving mindset with a focus on delivering results.
- Adaptability in a fast-paced environment.
HOW TO APPLY
If you are a hands-on and detail-oriented individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your updated resume via SEEK.