Description:
About the company:
We are a long-established, market leading accident replacement vehicle (ARV) company. We provide vehicles to people for their use while theirs is being repaired after an accident. With our Head Office in Sydney, we are looking for a new full-time Customer Service Representative to work from our Heidelberg West car depot.
For more information on our business visit www.acornrentals.com.au
About the role:
The successful candidate will be assisting with the general day-to-day running of the Heidelberg West depot under supervision and support from the Victorian Branch Supervisor. The position is Monday – Friday only, 7:30am – 4:30pm.
Duties Include:
- Delivering/collecting vehicles, organising daily delivery schedules
- Face-to-face customer handovers to customers, explaining the rental process thoroughly and professionally, completing rental documentation using both paperwork and ipad-based software.
- Fleet maintenance to inequivalently high standards including impeccable interior and exterior cleaning & detailing, and damage reporting (training provided).
- Completing rental transactions using our IPAD based Rental Management System (training provided).
- Other ad-hoc duties as required to maintain depot premises.
You may be required to visit repairers to maintain existing relationships and create networking opportunities. You will work under guidance from our supportive Victorian State Supervisor based onsite. You will need to be reliable, driven to work autonomously - and cohesively as part of a small team.
We are looking for someone who has/is:
- A professional manner and well presented
- Excellent customer service skills
- An energetic and positive attitude
- Exemplary self-management skills, highly disciplined
- Reliable, responsible and accountable
- Great time management and organisational skills
- Drivers licence - full and unrestricted
- Excellent driving history & impeccable driving skills
- Good computer skills and iPad experience
- Rental vehicle industry experience an advantage
- Basic vehicle servicing abilities an advantage
Please apply through the Seek website and we will be in touch shortly with shortlisted candidates.