Description:
IntroductionWho are we:
Ashley & Martin (that’s right, the hair people), we are the leading provider in our industry and have been around for 60 years supporting our customers on their hair regrowth journey. With a strong commitment to customer satisfaction and results, we are pretty excellent at what we do!
We are looking for motivated individuals who are passionate about delivering exceptional service and attending to customer enquiries. As a Customer Service Representative in our Southbank based Contact Centre, you will play a vital role in not only booking all new customers their first appointment with an Ashley and Martin Consultant, but ensuring they attend the appointment and take those first steps on their hair regrowth journey.
Description
We have 1 part time position available, 40 hours per fortnight.
Operating on a rostered basis the successful applicant will be available to work all shifts between the hours of 8am and 7pm Monday to Friday.
Responsibilities:
- Managing and scheduling appointments for all new customers.
- Interact with customers over the phone and coordinate appointments to ensure maximum attendance rate.
- Handle inbound and outbound customer calls with professionalism, empathy, and efficiency.
- Provide accurate and timely information to customers while ensuring their needs are met.
- Document customer interactions and maintain detailed records in our CRM system Zenoti.
- Collaborate with team members and departments to address customer enquiries and maximise bookings.
What we offer:
- A supportive and collaborative work environment
- Bonuses and wellness incentives, including bi-annual wellness reimbursement & wellness days available upon completion of the first year of employment,
- Comprehensive on the job training
Skills And Experiences
Requirements:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to think on your feet.
- Outstanding customer service skills with a genuine desire to assist customers.
- Ability to handle high call volumes and work under pressure.
- Proficiency in using call centre software and CRM systems.
- Previous experience booking appointments within a Call Centre role.
- Previous sales experience is preferred.