Assistant Venue Manager

Description:

BOUNCE is more than just a workplace—it’s a movement. With 6.5 million customers, 1,700+ team members & 25 venues across Australia & New Zealand, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.

Our adrenaline playgrounds bring people together through trampolines, adventure challenges & freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our team.

At BOUNCE, our people bring the experience to life. With world-class customer satisfaction (NPS) & a reputation for unforgettable moments, we’re expanding our impact & creating career-defining opportunities for those who thrive in a fast-paced, high-performance culture.

We believe in progression, connection & impact—whether it’s inspiring customers to learn new skills, creating spaces for self-expression, or fostering a workplace where our team can grow, develop & make a difference. Our values—Unity, Accountability, Passion & Keeping it Fresh—guide everything we do, from how we run our business to how we show up for each other.

If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.

As Assistant Venue Manager at BOUNCE MacGregor, you’ll work alongside the Venue Manager, supporting venue operations, team leadership & customer experience. You’ll be hands-on, coaching, motivating & developing a energetic team while ensuring the venue runs smoothly, safely & successfully.

How you'll make an impact:

• Support the Venue Manager in leading & motivating a dynamic team, fostering a culture of teamwork, progression & accountability.
• Deliver an unforgettable customer experience by ensuring seamless venue operations, responding to feedback & coaching your team.
• Oversee safety & compliance—managing procedures, implementing risk management strategies & ensuring all standards are met.
• Drive business success by supporting key KPIs—including sales, customer experience, safety, labour & COGS.
• Develop & mentor your team, ensuring they have the skills, confidence & support to succeed.
• Ensure smooth venue operations—managing presentation, cleanliness & efficiency so every customer has an epic experience.
• Step up as acting Venue Manager when required, taking the lead to keep the venue running at world-class standards.

• Leadership experience in a fast-paced, customer-driven environment (hospitality, retail, fitness, recreation, or similar).
• A strong sense of ownership—you’re proactive, solutions-focused & lead by example.
• A passion for coaching & developing young teams, with experience leading, mentoring & motivating 16–24-year-olds.
• Customer-first thinking—you thrive on creating magic moments & ensuring every guest has an amazing experience.
• Strong commercial awareness—you understand sales, labour, cost control & operational efficiency.
• Resilience & adaptability—you stay calm under pressure, embrace challenges & bring positivity every day.
• A hands-on attitude—you’re ready to jump in, roll up your sleeves & make things happen. A strong sense of ownership—you lead from the front, take accountability & make things happen.

At BOUNCE, customer experience is at the heart of everything we do. We thrive on a team-first culture where engagement, progression & fun go hand in hand. Whether you’re mentoring a team, developing your leadership skills, or shaping the future of BOUNCE, you’ll be surrounded by passionate, like-minded people who are all about making an impact.

• Career Progression & Growth – Be supported by leadership development & personal growth programs.
• Bonus Structure – Earn performance-based incentives on top of your salary.
• Free BOUNCE Passes – Jump, leap & fly whenever you like, plus get your friends & family involved with regular free passes!
• BOUNCE Team Academy – Learn new tricks & skills from the pros.
• A Culture That Celebrates YOU – Quarterly engagement surveys, town halls & recognition awards ensure your voice is heard & your efforts are celebrated.
• Extra Recharge Time – Enjoy 8 additional ‘BOUNCE Days Off’ (BDOs) & paid birthday leave.
• Work-Life Balance – Work only one weekend day per week & two public holidays a year.
• Paid Parental Leave – Supporting you during life’s biggest milestones.
• Recruitment Referral Incentives – Bring awesome talent into the team & get rewarded.
• Café Discounts – 50% off for salaried team members—because your morning coffee should be stress-free.
• Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources & professional support.

This is more than just a job—it’s an opportunity to run a high-impact venue, lead a performance-driven team & be part of a business that thrives on progression & connection.

Ready to lead? Apply now!

Please refer to our Privacy Collection Statement here: https://www.bounceinc.com.au/careers-privacy-collection-statement