Venue Manager

Description:

BOUNCE is more than just a workplace—it’s a movement. With 6.5 million customers, 1,700+ team members & 25 venues across Australia & New Zealand, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.

Our adrenaline playgrounds bring people together through trampolines, adventure challenges & freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our team.

At BOUNCE, our people bring the experience to life. With world-class customer satisfaction (NPS) & a reputation for unforgettable moments, we’re expanding our impact & creating career-defining opportunities for those who thrive in a fast-paced, high-performance culture.

We believe in progression, connection & impact—whether it’s inspiring customers to learn new skills, creating spaces for self-expression, or fostering a workplace where our team can grow, develop & make a difference. Our values—Unity, Accountability, Passion & Keeping it Fresh—guide everything we do, from how we run our business to how we show up for each other.

If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.

As Venue Manager at BOUNCE MacGregor, you’ll lead a thriving venue, guiding a passionate team and ensuring customers leave with unforgettable experiences. Reporting to the Area Manager, you’ll be the driving force behind venue performance, ensuring the business thrives and the team brings the love, every day.

How you'll make an impact:

• Lead & motivate a strong team, fostering a culture of progression, teamwork & accountability.
• Drive venue performance—managing sales, customer experience, safety, labour, COGS & team engagement to meet key KPIs.
• Deliver an unforgettable experience by coaching your team, responding to feedback & ensuring seamless venue operations.
• Be a safety leader—overseeing procedures, managing risk & ensuring compliance across all operations.
• Develop & grow your team through training, coaching & leadership programs.
• Ensure smooth venue operations—managing venue presentation, cleanliness & operational efficiency so every customer has an exceptional experience.
• Collaborate with Support Office teams to execute national strategies & bring the BOUNCE experience to life.

• A strong sense of ownership—you lead from the front, take accountability & make things happen.
• Proven leadership experience in a fast-paced, customer-driven environment (hospitality, retail, fitness, recreation, or similar).
• A passion for developing young teams, with experience leading, coaching & mentoring 16–24-year-olds.
• A commercial mindset—you know how to drive revenue, control costs & hit performance targets.
• Exceptional communication skills, with a proactive, solution-driven approach to challenges.
• Customer-first thinking—you thrive on creating magic moments & ensuring every guest leaves with an incredible experience.
• Resilience & adaptability—you stay cool under pressure, embrace challenges & bring positivity every day.
• A hands-on attitude—you’re not afraid to roll up your sleeves to get things done.

At BOUNCE, customer experience is at the core of everything we do. We thrive on a team-first culture where engagement, progression & fun go hand in hand. Whether you’re leading a team, developing your leadership skills, or shaping the future of BOUNCE, you’ll be surrounded by passionate, like-minded people who are all about making a difference.

• Career Progression & Growth – Be supported by leadership development & personal growth programs.
• Generous Bonus Structure – Earn performance-based incentives on top of your salary.
• Free BOUNCE Passes – Jump, leap & fly whenever you like, plus get your friends & family involved with regular free passes!
• BOUNCE Team Academy – Learn new tricks & skills from the pros.
• A Culture That Celebrates YOU – Quarterly engagement surveys, town halls & recognition awards ensure your voice is heard & your efforts are celebrated.
• Extra Recharge Time – Enjoy 8 additional ‘BOUNCE Days Off’ (BDOs) & paid birthday leave.
• Work-Life Balance – Work only one weekend day per week & two public holidays a year.
• Paid Parental Leave – Supporting you during life’s biggest milestones.
• Recruitment Referral Incentives – Bring awesome talent into the team & get rewarded.
• Café Discounts – 50% off for salaried team members—because your morning coffee should be stress-free.
• Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources & professional support.

This is more than just a job—it’s an opportunity to run a high-impact venue, lead a performance-driven team & be part of a business that thrives on progression & connection.

Ready to lead? Apply now!