Where

Customer Support Officer

Blue Sky Plumbing\u002FDrainage and Gas Fitting
Dalby Full-day Full-time

Description:

About the Company

Blue Sky Plumbing is a customer focused organisation that thrives on the quality of the work it produces and the environment it provides for its team. We believe our customers are the best salespeople and strive to deliver a first class experience every time. We are looking for a positive person to join our team, looking for a career – not just a job.

For more information about Blue Sky Plumbing , please go to http://www.blueskyplumbing.com.au/

About the Opportunity

We are looking for an experienced and high performing admin superstar to join our team on a full-time basis. This is an office-based position in Moorina (10 mins from Morayfield), working 8am-4.30pm Monday-Friday.

You will be an indispensable part of our team. While you will have your own responsibilities, much of your role will be assisting other members of the team in successfully delivering an exceptional experience to both our domestic and commercial clients.

Your responsibilities will include (but not be limited to):

  • Scheduling of both responsive maintenance & project work (volume varies, but at times can be very busy!)
  • Taking incoming customer calls
  • Making outgoing calls to customers and suppliers
  • Managing multiple email mailbox’s
  • Setting up of new jobs into our electronic job management system
  • Working closely with the trade team to assist in getting jobs through to completion
  • Assisting with the preparation of client invoices
  • Preparation of council forms and QBCC insurance policies
  • Assisting our estimating team as required
  • P/A work as required

About You

To be considered for this position, experience with scheduling and administration in the trade/construction industry will be advantageous.

Importantly you will be a match for our values of:

  • Customer focus, with the drive to deliver on our commitment to excellence in customer service each day.
  • High efficiency, with the ability to prioritise and multi-task to complete your workload.
  • Initiative – the ability to think on your feet.
  • Able to enjoy working as part of a team.

You will have the relevant administration skills and knowledge to confidently engage with people face to face, over the phone, and through email.

In this role your day can flip on its head with one phone call - you must be able to pivot and adapt quickly!

You will have competency in the Microsoft Office Suite.

You are motivated to ensure that clients receive the highest quality of care and service.

You will be able to work autonomously on a variety of tasks and projects, effectively managing completion timelines whilst staying flexible enough to deal with urgent situations as required.

Creative thinking is a must when it comes to solving problems.

We want you to bring your skills, knowledge and passion to our established team, and play a pivotal role in the growth and development of Blue Sky Plumbing.

To be considered for this position, please forward your resume to careers@ blueskyplumbing.com.au

16 Mar 2025;   from: uworkin.com

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