Description:
At Oz Lotteries’ we exist to make this a reality! We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operated!
Owned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005 and was one of the first online retailers. Over the past 18 years, we have grown to have a strong player base who chose our convenient and trustworthy platform to play both popular commercial lotteries such as Powerball and Oz Lotto and charity lotteries, which was (and still is) a point of difference for our brand.
What will you be doing?
You will work as part of the Customer Support team, providing our customers with a positive experience using the Ozlotteries.com website and mobile app.
2x fixed term part-time (0.6FTE) - 45.6 hours per fortnight/3 shifts per week
Based in the office, working 3 days between Monday to Saturday per a roster system (One Saturday per fortnight). The hours vary between 7:30 am-7:30 pm (7.6 hours per day).
As part of your role, you will:
- Provide excellent customer service via various methods - including email, chat, phone and creating help centre articles. This also includes administrative functions of our systems such as updating customer information,
- Process and Reconcile BPay and Direct Debit deposits to customer accounts, in line with internal fraud control measures,
- Test and assist with the reporting of technical issues to the internal Jumbo Product Team, including passing on feedback and ideas in the interest of continuous improvement,
- Assist with Marketing functions including posting on social media and creating blog posts,
- Keep up to date with changes in procedures, gameplay and products offered to customers via our websites and apps and be able to confidently relay this information to our customers,
- Have strong attention to detail and be able to tailor your response to our customers in a way they understand while ensuring a focus on resolving issues - previous experience dealing with conflict resolution and problem-solving would be beneficial.
What are we looking for?
- Proven customer service experience,
- Strong communicator, both verbal and written,
- Confident in dealing with a wide variety of customers,
- Computer skills
Salary: $60,000 - $63,000 + Super Pro Rata for actual hours worked.
Initial shortlisted candidates will receive a link to complete some short online assessments.
Why join the Jumbo team?
Find Your Freedom At Jumbo - https://bit.ly/3mNpy7C
At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to:
- An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being,
- Focus on talent management, including career and skills development
- An onsite chef (Brisbane) who makes a fresh, gourmet lunch every day
- Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI,
- Focus on internal promotion, lateral transfers, and secondments, both locally and internationally.
We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.