Description:
Job summary:- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $65,000 - $75,000 per year
- Immediate start available
Position: Restaurant Supervisor
Company: VIV ENTERPRISES PTY LTD
Location: Edge Hill, Cairns
About Us:
VIV Enterprises Pty Ltd operates the restaurant ‘NOA,’ located in the vibrant suburb of Edge Hill, Cairns. Known for delivering exceptional dining experiences, we are seeking a skilled and experienced Restaurant Supervisor to lead and oversee front-of-house operations while maintaining the highest standards of service.
Role Overview:
As the Restaurant Supervisor at NOA, you will be responsible for managing the daily operations of the restaurant, ensuring smooth service, and leading the front-of-house team to deliver exceptional dining experiences. This position requires a proactive, detail-oriented individual with strong leadership and organizational skills.
Key Responsibilities:
• Team Leadership:
• Supervise, train, and mentor front-of-house staff to ensure excellent service.
• Coordinate staff schedules to ensure adequate coverage during service hours.
• Conduct pre-service briefings and provide clear communication of service expectations.
• Operational Management:
• Monitor and maintain restaurant standards, including cleanliness, presentation, and ambiance.
• Manage inventory levels for front-of-house supplies and liaise with suppliers as needed.
• Ensure compliance with health and safety regulations.
• Customer Service:
• Greet and interact with guests to ensure satisfaction and address concerns promptly.
• Manage reservations and oversee seating arrangements to optimize service flow.
• Handle customer inquiries, feedback, and complaints professionally.
• Financial Oversight:
• Monitor daily financial transactions, including cash handling and POS system management.
• Assist in tracking revenue and expenses to meet performance targets.
• Provide input into pricing strategies and promotional activities.
• Wine and Beverage Service:
• Oversee the wine and beverage program, including staff training on pairings and service.
• Ensure compliance with licensing regulations.
Qualifications and Skills:
• Certificate IV in Hospitality or equivalent (mandatory).
• Minimum of 1 year of full-time relevant supervisory experience (at least 20 hours per week).
• Proven leadership and team management skills.
• Strong knowledge of food and beverage service procedures.
• Excellent communication, problem-solving, and interpersonal skills.
• Flexibility to work evenings, weekends, and public holidays.
Job Details:
• Employment Type: Full-time
• Salary: $65,900 – $75,000 per year
• Schedule:
• 8-hour shifts (day, afternoon, and evening)
• Supplementary Pay:
• Performance-based bonuses
Work Location: In-person at NOA, Edge Hill, Cairns.