Client Service Officer

Description:

The role
In this role, you will be responsible for delivering high-quality payroll functions, including rostering and HR master data maintenance, to support accurate workforce management. You will work closely with line managers and colleagues to ensure payroll accuracy, provide timely advice, and investigate and resolve payroll-related issues efficiently. Adhering to defined service quality standards, policies, and procedures is essential to maintaining a safe and effective work environment. Additionally, you will support business improvement initiatives, maintain comprehensive knowledge of payroll systems and industrial agreements, and contribute to the overall efficiency of service delivery.
Success in this role requires strong data entry and word processing skills, the ability to work collaboratively within a team, and excellent communication skills to provide quality customer service in a large and complex organisation. Experience with payroll and rostering solutions, or the ability to acquire these skills quickly, is essential. Compliance with vaccination requirements and any relevant employment conditions will be necessary, and reasonable workplace adjustments will be considered where required.
About us
The Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.
Our focus is to provide solutions and services that support Queensland Health's Enterprise Corporate Applications and supporting payroll transactional processes. This application suite includes the largest integrated rostering and SAP payroll solution in the public sector and the SAP S/4HANA finance, business and coordination solution and management environment (S/4HANA solution).This work is licensed under a Creative Commons Attribution 3.0 Australia License.