Description:
Job Reference: CCR Underwood Location: Underwood, Brisbane Work Type: Part Time/ Full Time (Permanent) Job Description: Rare opportunity to join our team as a Client Care Manager at Animal Emergency Services UnderwoodAt Animal Emergency Services Underwood , we are dedicated to world-class emergency veterinary care and outstanding customer service. We are seeking a Full Time Client Care Manager to lead our Client Care Representative (CCR) team and enhance the client experience.
As a Client Care Manager , you will ensure smooth reception and client services while driving excellence in customer experience. You will lead and develop a high-performing CCR team and optimise operations to support hospital efficiency.
Key Responsibilities:
- Recruit, train, and mentor the CCR team to provide exceptional customer service.
- Manage rosters and ensure seamless day-to-day client interactions.
- Address client concerns with professionalism and empathy.
- Oversee administrative functions, financial transactions, and software systems.
- Foster a culture of engagement, training, and professional development.
What We’re Looking For:
- Proven leadership experience in a customer-focused environment.
- Strong communication and problem-solving skills.
- Experience managing administrative tasks and CRM/database software
- Passion for animals and commitment to veterinary client care.
Why Join AEA?
- Competitive wages.
- Discounts on pet treatments.
- Wellbeing support, including mental health resources and fitness programs.
- Career development and internal growth opportunities.
- Flexible rosters for work-life balance.
- Employee-owned, supportive workplace culture.
16 Mar 2025;
from:
uworkin.com