Description:
As a Service Desk Analyst, you'll ensure smooth IT operations by troubleshooting hardware/software issues, supporting Office 365, deploying updates, and managing email security and compliance. You'll provide expert-level support to legal staff to maintain system efficiency.
Client Details
Our client is a top-tier legal firm located in the CBD, known for its professional work environment and commitment to excellence. The job offers a dynamic, fast-paced IT team where you'll play a key role in supporting critical systems and ensuring smooth operations for legal professionals.
Description
- Provide first/second-line support for legal staff, resolving hardware, software, and network issues.
- Assist with Microsoft Office apps (Outlook, SharePoint, Teams) to ensure smooth operations.
- Monitor email security, manage mobile devices and deploy software patches.
- Work with the IT team on system upgrades and new tech implementations.
Profile
- 12-18 months of IT support or Service Desk experience in a professional services or legal setting.
- Expertise in Azure, Office 365, Outlook, Exchange, SCCM, Mimecast, and Intune.
- Strong communication and problem-solving skills.
- Proactive approach to supporting users at all levels of the organization.
Job Offer
- 5 days on-site role, conveniently located near the CBD
- A dynamic IT team and a collaborative work environment.
- Career growth potential and development opportunities within the firm.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact jeyaumashankar@michaelpage.com.au.