Where

Service Desk Analyst

Michael Page
Melbourne Full-day Temporary

Description:



  • Assist in the Windows 11 upgrade for over 10,000 devices.


  • Provide Level-2 support for users during the upgrade process, troubleshooting and resolving issues.


  • Collaborate with internal teams to manage and execute the upgrade strategy across the organisation.


  • Ensure all devices meet compatibility and security requirements for the Windows 11 upgrade.


  • Maintain clear documentation of the upgrade process, including time lines, issues, and resolutions.



Requirements:



  • 12-18 months of Level-2 troubleshooting experience.


  • Strong knowledge of the ITIL framework.


  • Windows 10 to 11 upgrade experience is a plus.


  • Hands-on experience with cloud environments.


  • Willing to learn and grow in new technologies.



Conditions:



  • Hybrid working environment


  • Competitive salary and benefits package.


  • Exposure to the latest Service Desk technologies .


  • Join a highly collaborative team.



27 Mar 2025;   from: michaelpage.com.au

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