Description:
The Opportunity
Based in North Ryde | Leading Teams Across North Ryde, Milton & Port Melbourne
Are you a strong leader who thrives in a multi-site environment? Boral is looking for a Technical Support Lead to manage our IT service desk teams across North Ryde, Milton, and Port Melbourne.
As the Technical Support Lead, you’ll oversee a team of 8 service desk professionals, ensuring smooth IT support across multiple locations.
Your day will involve:
- Leading and mentoring the team to boost engagement and performance
- Managing service desk operations, including walk-up support, calls, ticketing, and issue resolution
- Simplifying processes to improve efficiency and service delivery
- Enhancing customer engagement and ensuring fast resolution times
- Identifying staff needs, conducting pulse checks, and fostering development
- Helping roll out a new program (if onboarded before May!)
What we’re looking for:
- A motivational leader with experience managing IT support teams
- Strong skills in process improvement and team engagement
- The ability to manage teams across multiple locations
- A culture champion who values collaboration, accountability, and innovation
This is a fantastic opportunity to lead, drive change, and uplift a high-performing IT support team.
What’s on offer?
- Flex@Boral – Enjoy flexibility in how you work.
- Be mentored by industry leaders and grow your career.
- Job security – permanent role with competitive pay.
- Work for an Equal Opportunity Employer – We champion diversity and inclusion.
- Job security – permanent role with competitive pay.
About Boral
We are Australia’s leading vertically-integrated construction materials solution provider and have been helping to build and enable a strong, modern Australia for more than 75 years. Our integrated network includes upstream assets – quarries, cement operations and our bitumen JV - and downstream operations across, recycling, concrete and concrete placing and asphalt.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.
We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.