Description:
Customer Service Administrator- $35.00 per hour + Super | Eastern Creek Area
- Transport & Logistics industry - Global business
- ASAP start | Rotating shifts between 8:30am-4:30pm & 10:00am-6:00pm
We have a fantastic opening to join a Global Leader within the Logistics Industry. Based in over 220 Countries, our client prides themselves on delivering a high-end service, specialising in courier services and international shipping. They are seeking an experienced Customer Service Administrator with great customer focus to join their growing team in South-West Sydney.
About the role
Reporting to the Customer Service Supervisor you will be required to deliver end-to-end professional customer service to facilitate effective service level agreements for client with integrity, professionalism, and respect.
We are looking for a candidate that can start ASAP. Your hard work may lead to long-term career progression and opportunities for the right candidate. If successful, your duties will include but are not limited to the following:
- First point of contact, answering general inquiries through telephone and email correspondence
- Using Oracle, SAP and/or related ERP/CRM systems and Outlook to communicate with customers and clients
- KPI Driven and willing to meet SLA
- Maintain data integrity, confidentiality, and accuracy – high attention to detail is a must
- Tracking and tracing deliveries via spreadsheets – Excel understanding is a must in this position
- Updating clients in delivery performance, consignments, and tracking reports
- Other Adhoc Customer service tasks where applicable or according to business requirements
About you
For this fantastic opportunity, you will display a variety of the below attributes to be the perfect fit:
- Excellent Data integrity, efficiency, and accuracy with great attention to detail
- Previous demonstrated experience using MS Excel
- Superior communication skills, both written and verbal – Call Centre experience preferred
- Ability to work within a high volume, fast-paced environment with excellent multitasking and organisational skills to ensure all deadlines and priorities are met efficiently and effectively.
- Reliability, Punctuality, and Commitment
- A strong team and task focus – must be a team player
How to apply:
Please apply by submitting your resume (preferably in Word format) via the “Apply Now” tab to be considered for the role.
What next
Applications will be reviewed for this role, and only suitable applicants will be contacted .
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts
16 Mar 2025;
from:
uworkin.com