Description:
The Role
The Customer Service Representative plays a key role in supporting the effective day to day running of our branches. In this role you will be the first point of contact for all enquiries from customers and sub-contractors via phone, email or in person, ensuring a seamless customer experience.
You will manage communication between our subcontractors, warehousing staff, stock controllers and external companies, utilizing our systems to track stock, create hire agreements with customers and processing payments. The Customer Service Representative must be able to work in a fast-paced environment and have a polite and professional phone manner.
You
• Are proactive and diligent with a strong desire to learn and grow – even if you lack experience in the hire industry (training will be provided).
• Thrive in a fast-paced environment.
• Ability to adapt to new software systems.
• Intermediate Microsoft Office Suite skills, with a high attention to detail.
• Have strong communication and customer service abilities.
• Excel in organisation and time management.
• Can work both autonomously and as part of a team.
• Are able to priortise tasks and apply a problem-solving mindset.
The Perks
Ready Industries offers competitive remuneration and opportunities for growth. While this is a fixed-term parental leave cover role, you will gain valuable experience in a fast paced and supportive environment. We also provide access to an Employee Assistance Program for all staff across the business.
About Us
Ready Industries is a recognised multi-national company that retains many successful businesses including but not exclusive of: 1300TempFence, SiteHQ, 1300SiteCam, 1300Hoarding, SignageHQ and The Portable Toilet Company. We are a renowned family-owned business, and with over 25 years’ experience in the industry, we have grown to be the leading site solution company in Australasia. We are the preferred specialist in temporary fence hire and sales across multiple industries including infrastructure, civil, industrial, commercial, residential and events.
Our Mission
We are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products, and processes so that we can GO out there and deliver the best customer experience.
If you would like more information, please reach out today and our friendly teams will be in touch.