Description:
As a Station Client Service Officer, you will act as the first point of contact to the public requiring assistance whilst also providing support to frontline officers.You will assist the Officer in Charge of the police establishment in service delivery to the public and provide broader administrative support within the station by competently carrying out a diverse range of duties aimed at providing professional service to the public.
There are two vacancies available for placement – one at Crestmead Police Station, the other at Browns Plains Police Station; you must indicate in your cover letter which location you wish to be considered for or if you wish to be considered for both locations.
These vacancies are permanent full-time positions working a standard working day Monday to Friday between the hours of 6am and 6pm.
Your Key Accountabilities
The core capability requirements for this role are:
- Act as the first point of contact to the public requiring assistance in police stations.
- Undertake duties with the minimum of supervision both during and out of normal business hours as required.
- Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.
- Assist members of the public and provide information relating to Queensland Police Service initiatives and services.
- Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.
- Use of police computer databases, communication and other equipment as required.
- Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.
- Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.
Role Requirements:
- The successful applicant will be required to work Monday to Friday day shift only.
Occupational group Administration
11 Mar 2025;
from:
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