Customer Service Administrator - Arden Homes

Description:

Pre-Site Customer Service Administration
Join Arden Homes part of the national residential builder NEX Building GroupSupport our customers during the pre-construction of their new home build journeyLocated in Scoresby
Arden Homes was established in 2010 and has built a reputation as being Victoria’s leading builder of all-electric and solar powered homes. Our homes have won some of the most prestigious awards from industry bodies and associations across Australia including the most demanding design categories. We create individual, innovative, and intelligent homes that stand out from the crowd and stand the test of time.
We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.
Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.
Our Perks And Benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a range of benefits including:
Discount on building a new home through our building brands (after qualifying period)12 weeks paid parental leave for primary carer and 4 weeks paid for secondary carerDiscounted health insurance through nibDiscounts on whitegoodsFitness PassportEmployee assistance programFlu vaccinationsProfessional development and educational assistanceAttractive remunerationAnd so much more!
About The Opportunity
The Customer Service Administrator is part of the Arden Homes Customer Service team and reports to the Customer Service Manager. The key focus of this role is to manage each client through the pre-construction phase from deposit to construction, delivering an exceptional customer experience while also adhering to timeframes More specifically, you will:
Manage a portfolio of customers from Tender Accept to Commencement of Construction.Set clear expectations with customers to ensure they have a solid understanding of the pre-construction process and timelines.Establish a strong rapport with customers by contacting the customers at least every 2 weeks via phone call to provide a progress update on their build.Provide proactive solutions for the customer to allow the file to continue to progress through the pre-construction process.Work collaboratively with other departments and external stakeholders to meet business objectives.Ensure customer concerns are addressed with urgency and adopt dispute resolution techniques where required.Identify win /win outcomes for the customer and the business.Overall provide the customer with a positive build journey.
About You
You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:
A commitment to providing all customers with a professional and unbeatable customer experienceExperience working in a similar role or in the residential construction industryPrevious experience working in fast paced, high volume administrative roleThe ability to adapt to changes, proactively managing multiple clients and prioritising workloadsStrong communication and problem-solving skillsA commitment to working as one teamExperience in Businesscraft is valued however not essential
Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.
Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.