Description:
Ensure the maintenance of defined service levels by providing customer focused end to end integration of ICT services to deliver specific enterprise applications for clinical and administrative functions across Queensland Health.
Job details
Position status Fixed Term Temporary Position type Full-time Occupational group IT & Telecommunications Classification AO8 Workplace Location Brisbane Inner City Job ad reference QLD/DHB626855 Closing date 31-Mar-2025 Fortnightly salary $5784.20 - $6120.40 Job duration From 01 May 2025 - 06 May 2026 Contact person Candice Lawn Contact details 07 3542 5528Access the National Relay Service
The successful candidate will contribute to and maintain the framework for Transition Management, ensuring that the process provides a timely resolution of transition management issues that it provides a consistent, robust, and repeatable processes to minimize the impact of transition-related activities upon service quality, and improve eHealth Queensland's operational and delivery efficiency.
Role responsibilities:
- Lead the development of Support Models in partnership with Service Owners and stakeholders as required for ICT services transitioning from project delivery into operations.
- Identify, track and report transition management deliverables such as Support and Target Operating Models, Training Plans, operational expenditure funding and resourcing and products across the investment and delivery lifecycle.
- Develop and maintain collaborative relationships across internal branches to ensure an end-to-end focus exists for all transition management processes. This includes advocacy and support for standardisation, continual improvements and embracing innovation and new ways of delivering our services.
- Develop capacity planning reporting to ensure any new services are resourced appropriately.
- Maintain an up-to-date understanding of wider transition management strategies, objectives, and industry trends in IT service management.
- Provide expert advice on specific applications and their integration with business requirements and the technical environment.
You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under ‘Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:
- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG 5, RELM 5).
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing).
- Proven ability to lead, manage and mentor a team at strategic and operational levels in the integrated operation of complex enterprise information systems to achieve defined service levels. (NHS: Leading change through people. NHS: Empowering Others).
- Well-developed management skills and knowledge including high level ability in the areas of planning, managing resources, budget preparation and financial management. (SFIA: FMIT Level 5).
- Extensive expert knowledge of current and emerging practices in the management of large scale enterprise applications and the ability to rapidly acquire knowledge of the business environment of healthcare. (SFIA: EMRG Level 5)
Specific Working Conditions:
- Participation in on-call arrangements may be required for this position. Appropriate remuneration under the relevant award will apply.
To apply for this exciting opportunity, submit your resume and a cover letter or short statement (maximum 2 pages) online today.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).