Description:
About us
Momentum is innovative, results-driven, and customer-focused. Our experienced consultants go out of their way to deliver effective recruitment solutions for both clients and candidates, whether it be one-off hires, bulk recruitment, onsite workforce management, or large vendor management models.
About the Role
Are you a dynamic and proactive individual passionate about delivering top-notch customer service? Our client is seeking a Customer Service Representative to join their team at their small team in Dandenong.
Join a global leader in the packaging industry, where innovation and customer satisfaction are at the forefront of everything they do. With decades of experience and a commitment to excellence, they pride themselves on delivering high-quality products and exceptional service to their clients across various industries.
Benefits
- We embrace a hybrid way of working and offer work-from-home options for two days per week.
- Competitive salary and benefits package
- Excellent opportunities for career growth and development in a dynamic business.
- Working hours are 8.30 am - 4.30 pm - Monday to Friday (30-minute lunch break).
- Free Onsite parking.
Key Responsibilities
- Provide exceptional customer service by responding to inquiries and processing orders promptly via phone and email.
- Process orders, forms, applications, and requests, as well as effectively handle inquiries related to products.
- Resolve customer issues effectively by identifying solutions and ensuring timely follow-up.
- Maintain accurate customer information in our database and ensure timely reporting.
- Build and maintain strong, trust-based relationships through open and interactive communication.
- Collaborate with internal teams, including Sales, Marketing and Operations, to meet customer needs.
- Communicate with internal departments and coordinate with them as needed.
What We're Looking For
- Previous experience in a B2B/B2C customer service role.
- Experience in Supply Chain and an understanding of sales, distribution and logistics in a warehouse environment.
- Experience in prompt and accurate processing of orders and enquiries via inbound calls and email.
- Outstanding written and verbal communication skills.
- Ability to quickly learn and retain product knowledge.
- Familiarity with CRM systems such as ERP Microsoft D365, Aspect or similar.
Why Join our client?
We believe in creating a supportive and inclusive work environment where your contributions are valued. As part of our team, you'll be able to grow your career with a company that values integrity, customer satisfaction, and continuous improvement.
How to Apply
If this sounds like an opportunity you would be interested in, make sure to apply today. If you have any questions, feel free to reach out today or phone Jeaneen at (03) 9796 6615 for a confidential discussion.