Senior Business Analyst

Description:

Westpac

To become number one for customer service

Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.

Senior Business Analyst Product Delivery (Unite)

• Sydney
• Full-time permanent
• Hybrid working model (3days on-site)

How will I help? UNITE will be Westpac’s biggest transformation project ever. It is a business-led, tech-enabled transformation - delivering simplification and benefits for our customers, employees and shareholders.

A major priority for the Group over the next 3 to 4 years, UNITE is about delivering ‘one best way’ to make our processes, systems and tech simpler so we can deliver a better experience for customers, make things easier for our people, and reduce risk for generations to come.

This role within the CTB LOB Unite delivery village focuses on detailed analysis and requirement elicitation under Westpac’s #UNITEprogram. As a Senior Business Analyst your role will be critical in UNITES delivery and engaging with stakeholders to elicit, analyse, communicate, and validate requirements for changes to business products, processes, policies, information, data, and systems.

Key responsibilities

• Navigate and resolve conflicts in collaborative activities, ensuring alignment with shared goals and joint responsibility, while providing strategic direction.
• Engage stakeholders to deeply understand and assess complex problems, recommending and gaining acceptance for optimal solutions.
• Develop, plan, and execute activities to achieve strategic outcomes, re-prioritizing as needed, and implementing advanced risk mitigation strategies.
• Collaborate to solve critical business problems, demonstrating a strategic understanding of business systems.
• Perform detailed gap analysis between current and future states, recommending high-value approaches.
• Use data analysis techniques to aid in requirements analysis, ensuring requirements support target business value and align with business cases.
• Adapt requirements management templates and processes to fit complex situations.
• Define innovative design options to improve the business and achieve desired future states.
• Ensure that risks (project and operations) are identified, raised, and managed in accordance with established risk frameworks, including governance and escalation frameworks

What’s in it for me? You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

• Demonstrated analytical mindset with the capability to anticipate and strategically plan ahead.
• Logical thinker with the ability to approach complex problems methodically and develop practical, high-impact solutions.
• Self-starter with strong independent work capabilities, complemented by excellent collaboration and communication skills for effective teamwork.
• In-depth knowledge of project management disciplines, including advanced methodologies and best practices.
• Strong understanding of technology and business systems, both strategically and operationally, to drive business value and innovation.
• Experience as a senior business analyst in large, complex project delivery or tertiary qualifications.
• Experience with product simplification, core banking systems, and deposit products.

**What’s it like to work there? ** We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

• Problem Identification

  Identify the problems and needs of key stakeholders to guide data analysis

• Execution and Project Management

  Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

• ✅

  Stakeholder Engagement

  Partner with stakeholders to understand specifications, business requirements, and communicate insights

• ✅

  Prioritization

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• Decision Making

  Considers the costs and benefits of potential actions and determines the most appropriate one

• Problem solving

  Identifies problems and develops logical solutions that address the problems