Description:
Configuration Management Analyst II Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Configuration Management Analyst II
Overview
Customer Configuration Management serves as a focal point of contact to customer interface groups for parameter management, support for customer implementations, problems/issues and questions. The team provides general support through research, analysis and resolution of internal and external customer issues pertaining to parameter set ups.
Role
- Provide end-to-end project execution throughout processing implementation projects
- Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology
- Guide customers through applicable MasterCard processing rules, specification and documentation
- Identify appropriate processing implementation support documentation (contracts, agreements, forms etc) to be provided by customers
- Provide subject matter expertise on core applications and payment process
- Identity process and efficiency gaps/improvements options
- Adhere to various internal compliance and audit processes
- Provide weekend pager support
- Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
- Knowledge in payment transaction processing and industry business principles.
- Good understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles.
- Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
- Ability to interact well with the internal stakeholders
- Good verbal and written communication skills
- Self Starter with a desire to learn independently
- Good project management skills
- Ability to manage change in a technical work environment
- Ability to understand theory /principles with business impact and apply this understanding to the work environment
- Ability to work in a matrixed organizations and cross functional teams
- Ability to provide training and overview of team functions
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.