Venue Manager

Description:

VENUE MANAGER – FITCHIES BONDI
Are you a true performer? Are you passionate about creating unforgettable customer experiences and leading a team to deliver exceptional service? Fitchies Bondi is on the hunt for a Venue Manager who thrives in a fast-paced environment, loves great food, and knows how to host every guest and make them feel welcome, valued, and eager to return.
ABOUT THE ROLEAs Venue Manager, you’ll be the driving force behind customer experience and daily operations. This full-time role is all about ensuring every guest enjoys fresh, high-quality food, memorable hospitality, and seamless service. You’ll lead a passionate team, build relationships with our loyal customers, and create a vibrant, community-focused atmosphere.
WHAT YOU’LL BE DOING:· Elevate Customer Experience – Set the standard for flawless service, ensuring every guest leaves happy.· Lead & Inspire the Team – Train, motivate, and develop a high-energy team that takes pride in going the extra mile.· Create a Welcoming Atmosphere – Build relationships with regular customers and foster a community feel that keeps people coming back.· Operational Excellence – Oversee all aspects of venue management, including rostering, stock control, and compliance.· Drive Sales & Growth – Implement initiatives to increase foot traffic, customer loyalty, and revenue.· Marketing & Engagement – Work with the team to develop promotions, events, and social media strategies that enhance customer connection.· Monitor & Improve Performance – Use customer feedback, reviews, and sales data to fine-tune operations and keep raising the bar.
WHAT WE’RE LOOKING FOR:2+ years of venue management experience with a focus on customer service.A natural, outgoing people-person who loves engaging with guests and building a loyal customer base.Proven ability to lead and inspire a team to deliver outstanding service.A hands-on leader who thrives in busy, high-energy environments.Strong commercial acumen with experience driving sales & customer satisfaction.Passion for fresh, high-quality food which is on-trend and instagramble. WHY JOIN FITCHIES?Competitive Salary + Super + Monthly bonuses for achieving sales and customer metrics – Treat the business like it’s your own, and be rewarded for exceptional leadership and customer engagementWork-Life Balance – Enjoy a mix of day and night shifts for flexibility.Team Culture – Work with like-minded professionals who love great food and great service.Perks & Benefits – Staff discounts, and free mealsIf you’re a hospitality leader who puts customers first and wants to build something special, apply now and become part of Team Fitchies!