Description:
Our success is built on the talent and enthusiasm of our people. We strive to create an inclusive environment for every team member to have a positive, enjoyable and rewarding work experience. Our culture is built around safety, care and empathy for people and good old fashioned customer service. We are looking for someone who appreciates the diversity of our customers, contractors and teams.
Who are we
Programmed Property Services is a leading provider of painting, signage and handy man/grounds maintenance services across a multitude of industries. Working with Programmed Property Services means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.
The Role
We have an outstanding opportunity for a focused and energetic trade qualifies individual to join our Open Sapce maintenance team in Belmont to support and add to our existing team.
Reporting to the Project Manager, you will be responsible for the onsite implementation,
This role will cover a range of supervision, compliance, and operational responsibilities and combine with the Project Manager to ensure KPI’s and compliance is achieved at all venues.
Listed below are the key duties of the role that Programmed have planned from the understanding of the current contract and future improvement opportunities:
1. Staff Management
• Supervise and train staff: Ensure that PPS maintenance staff have a good understanding of the role requirements, are well-trained and competent in their roles to deliver pro-active outcomes.
• Scheduling and rostering: Oversee the staffing schedules to ensure adequate coverage for all sites, balancing site workloads, and managing leave or absences.
• Performance reviews: Conduct regular evaluations of staff performance, provide feedback, and implement improvement plans if needed in conjunction with the Project Manager.
2. Quality Service Delivery
• Ensure compliance with regulations: Ensure the facility adheres to regulations related to the building code.
• Assisting Resident Requirements: Oversee any room set up and fixture alterations, ensuring residents’ needs are being met.
• Facilitate Communication: Act as a liaison between the site managers, residents and PPS, ensuring effective communication and resolution of any maintenance issues and concerns.
• Improvement Opportunities: Liaise with Juniper regarding any fixture and fittings improvement opportunities that provide improved sustainability and reduced costs.
3. Operational and Facility Management
• Oversee facility operations: Ensure that the facility is clean, safe, and well-maintained. This includes overseeing maintenance schedules, housekeeping, and ensuring proper functioning of equipment.
• My Builds: Ensure compliance and swift completion of tasks listed in my builds. Monitor productivity and task numbers at each site and liaise with PM to discuss completion rates against KPI’s.
• Health and Safety Protocols: Have a sound understanding of, drive implementation and monitoring PPS and Juniper safety procedures to ensure a safe environment for residents and staff.
• Safety Meetings: Deliver safety toolboxes and conduct any operational meetings as required to align staff with all required compliance and role KPI’s.
• Stock Control: Responsible for fittings and materials stock control, ensuring all staff have an adequate level of daily site requirements, and that the staff are reporting usage levels to enable supplies to be readily available to minimize non productive work.
• Budget and resource management: Manage resources effectively, ensuring the facility operates within budget while maintaining quality care standards.
4. Record Keeping and Documentation
• Ensure accurate documentation: Manage any incident and hazard reports, staff schedules, and communicate and price if required any works deemed non-daily maintenance.
• Report to management: Provide regular written updates to Juniper and PPS management on facility performance, staffing issues, and any concerns or incidents.
5. Resident and Family Relations
• Resolve conflicts: In conjunction with the PM, address any issues or complaints from residents or staff promptly and professionally.
• Communication: Ensure PPS and Juniper management are kept informed about any incidents or issues arising out of the service delivery, any action immediately undertaken so that all are fully informed.
6. Continuous Improvement
• Promote a Culture of Continuous Improvement: Lead and participate in quality assurance activities and initiatives aimed at improving the standard of maintenance and appearance within the facilities.
• Innovation: Ensure both the client and staff are aware of innovative products and materials that will aid in both the auditing and upkeep of the facility, whilst improving efficiencies and providing cost savings.
The role involves project planning, work scheduling, on-site supervision of employees and contractors and auditing the delivery of works on time with quality outcomes in a cost effective and safe manner. You will have strong time management skills and a passion for delivering a high quality service to our existing and future customers.
Skills and Experience
- Demonstrated experience in Supervision of maintenance operatives.
- Preferably trade qualified.
- Qualifications or experience in aged care sector.
- Effective written, verbal communication skills and computer literate.
- A clear commitment and understanding of Quality and Health, Safety and Environment systems
- A current driver’s license and white card.
Employee Benefits
- Great award weekly wages
- Fully maintained company vehicle
- All tools supplied.
- Provide uniforms, footwear and personal protective equipment
- Long term career potential
- Paid parental leave and great discounts with selected retailers
- An Employee Assistance Program, which incorporates a tailored wellbeing initiative