Description:
About the roleWe are seeking enthusiastic individuals to join our Service Desk team as Service Desk Officers. This role is perfect for those with two or three years of experience.As a Service Desk Officer, you will be the first point of contact for end-users, providing support and troubleshooting technical issues while working in a dynamic, shift-based environment.
Responsibilities and Accountabilities:Respond to and resolve technical support requests via phone, email, or ticketing systems.Provide basic troubleshooting and escalate complex issues to higher support levels.Log, prioritize, and track service desk tickets, ensuring timely resolution.Assist with password resets, account unlocks, and other common IT tasks.Maintain clear and professional communication with users to ensure satisfaction.Follow processes and procedures to ensure consistent and high-quality service delivery.
Requirements:Basic understanding of IT systems and applications (training will be provided).Excellent communication and problem-solving skills.A customer-focused mindset with a friendly and professional demeanour.Ability to work in a team-oriented environment.Willingness to work on a rotating shift schedule, including weekends and holidays.Previous experience in a customer service or IT support role is a plus but not essential.Short - term engagement , 8 to 10 weeksLocations: Fitzroy, Kew and inner north/east locationsSome travel may required
Why Fujitsu?We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organisation to support your professional and personal growth.Our customers trust us. We have an excellent reputation across the region and globally.Best in class reward and recognition programs – flexible work, volunteering leave and more.We live our values of aspiration, trust and empathy, all day, every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.
18 Mar 2025;
from:
uworkin.com