Description:
About the Client:Government agency tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking for multiple Service Designers to join their busy team for a casual 12-months temporary assignment.
About the Role
As a Service Designer, you will be part of a team that design and deliver service improvements to provide quality client outcomes and enhance their experience. In addition, your key duties are as follows:
- Research and identify insights
- Co-create and document current state service through design and research
- Co-create and co-facilitate process design improvements.
- Advocate for the voice and experience of clients and stakeholders through work processes.
- Co-facilitate design-thinking sessions with service users to design and test future service processes, channel and experiences.
- Apply in-depth knowledge of the role and functions of the organisation and the related impacts across work areas.
- Oversee end-to-end service experiences in line with the Digital Service Standard
- Contribute to the evaluation of proposed solutions and design at both a conceptual and tactical level.
About You
To be successful in this role, you must have:
- Demonstrated experience in Service Design or similar roles, ideally within the disability, social services, or public sector
- Experience with human centred design, user research, persona development, and journey mapping
- Ability to lead co-design sessions with stakeholders and users
- Proficiency with digital design tools such as Miro, Figma, Creately, Mural, etc.
- Demonstrated experience with Jira, Sharepoint, MS Suite, Qualtrics, or other comparable design tools
- Excellent communication skills, both written and verbal
- Familiarity with agile methodologies like Agile or Kanban
Benefits
- ASAP Start Date pending clearance
- Casual 12-months Temporary Assignment
- Full-time hours, Monday to Friday
- Multiple positions available:
- Senior Role: $60.26 per hour + super
- Leadership Role: $602.55 per day + super
- Multiple locations available:
- Geelong or Melbourne VIC
- Surry Hills or Newcastle NSW
- Brisbane QLD
- Deakin, ACT
- Adelaide, SA
- Hobart, TAS
*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
18 Mar 2025;
from:
uworkin.com